Re: Cant make or receive video calls: frozen Skype...

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Skype frozen because of Dell built-in webcam

[ Edited ]

Hi guys,

 

First post ever here for me, so I'm not sure it this is the right part of the forum..

 

I can't make or recieve video calls with Skype (I've downloaded the latest version). As soon as the call starts Skype is getting frozen, I get a message that it isn't working anymore, and I'm out of the software.

 

I had the same problem last month, but then the solution which is given at http://heartbeat.skype.com/2011/05/problems_signing_into_skype_an.html was solving the problem. Right now, deleting the shared.xml file doesn't help (by the way, I have to delete it two or three times before it seems really 'gone').

 

Could anyone please tell me what to do to make Skype working again?

J0r
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Message 1 of 22 (1,337 Views)

Re: Cant make or receive video calls: frozen Skype.

g4pilut, it seems you are taking care of giving a lot of answers.. Do you have any solution for this problem?
J0r
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Message 2 of 22 (1,315 Views)

Re: Cant make or receive video calls: frozen Skype.

What version of Skype do you have installed?  Click on Help > About Skype for the specific version number.

 

What version of Windows?

 

What anti-virus / firewall?




Please note: I do not respond to requests for help via Private Message.
g4pilut
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Message 3 of 22 (1,312 Views)

Re: Cant make or receive video calls: frozen Skype.

Thanks for helping me.

Skype:Version 5.9.0.114

Windows:Windows 7? (Dell-laptop, bought it last year)

Anti-virus:AVG Anti-Virus Free Edition 2012

I just tested Skype again by making a call without video. This was possible, but my friend wasn't able to hear me good. The volume of my voice was very, very low according to him. As soon as I started the video-option, Skype was getting frozen again, and I was out of the program.   

 

Anyone know what to do?

J0r
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Message 4 of 22 (1,310 Views)

Re: Cant make or receive video calls: frozen Skype.

I'd suggest, as a troubleshooting step, that you temporarily disable AVG and see if that helps.

 

If that doesn't help, look in Event Viewer > Custom Views > Administrative Events for any error that has a time stamp that coincides with when Skype froze.  If you find such an error, copy and paste the results here.  That may shed some light on what's causing your problem.




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g4pilut
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Message 5 of 22 (1,306 Views)

Re: Cant make or receive video calls: frozen Skype.

Disable AVG doesn't work. Calling my friend is possible, however he can barely hear me. As soon as I start the video option, Skype is frozen again.

I found errors, what kind of results do you mean? Like below, or do you mean the XML-reproduction?

System
  
-Provider
   [ Name]Application Error
  
-EventID1000
   [ Qualifiers]0
  
 Level2
  
 Task100
  
 Keywords0x80000000000000
  
-TimeCreated
   [ SystemTime]2012-04-25T15:37:37.000000000Z
  
 EventRecordID21437
  
 ChannelApplication
  
 ComputerJD-Laptop
  
 Security
-EventData
   Skype.exe
   5.9.0.114
   4f7d7616
   Skype.exe
   5.9.0.114
   4f7d7616
   c0000005
   007d6aa0
   2698
   01cd22f85d6bde33
   C:\Program Files (x86)\Skype\Phone\Skype.exe
   C:\Program Files (x86)\Skype\Phone\Skype.exe
   95746cc2-8eec-11e1-976d-f04da26d73c7

 

J0r
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Message 6 of 22 (1,296 Views)

Re: Cant make or receive video calls: frozen Skype.

Try the XML view.  It may have better detail.




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g4pilut
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Message 7 of 22 (1,292 Views)

Re: Cant make or receive video calls: frozen Skype.

- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-04-25T15:37:37.000000000Z" />
<EventRecordID>21437</EventRecordID>
<Channel>Application</Channel>
<Computer>JD-Laptop</Computer>
<Security />
</System>
- <EventData>
<Data>Skype.exe</Data>
<Data>5.9.0.114</Data>
<Data>4f7d7616</Data>
<Data>Skype.exe</Data>
<Data>5.9.0.114</Data>
<Data>4f7d7616</Data>
<Data>c0000005</Data>
<Data>007d6aa0</Data>
<Data>2698</Data>
<Data>01cd22f85d6bde33</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>95746cc2-8eec-11e1-976d-f04da26d73c7</Data>
</EventData>
</Event>
J0r
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Message 8 of 22 (1,290 Views)

Re: Cant make or receive video calls: frozen Skype.

g4pilut, any idea what else to do to solve my problem? 

J0r
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Posts: 11
Registered: 25-04-2012
Message 9 of 22 (1,282 Views)

Re: Cant make or receive video calls: frozen Skype.

I don't see anything helpful in that error report.

 

Are you using the Dell built-in webcam?

 

If you click on Tools > Options > Video settings, does your video show there without freezing Skype?

 

 




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g4pilut
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Message 10 of 22 (1,277 Views)
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