I opened my Skype today and it is hanging on the welcome page but is showing no message and goes no further than this.
I have completely uninstalled and installed again from scratch but even on the installation it has hung on the same screen.
Any suggestions please? I don't have McAfee or Norton, I use AVG.
Solved! Go to Solution.
Please answer all of the following diagnostic questions in your very next reply:
What is the version of Skype program you are on now?
In Skype, Click Help >> About Skype
Are you running the 32-bit or 64-bit version of Windows?
Which version of Internet Explorer installed on your PC?
Try to open the page below with Internet Explorer 32 bit and post the result
The version of Skype I am using is:
I am running a 64bit version of Windows 7
I have IE9 installed, although I don't use it, I use Google Chrome. When I went to get the version number in IE it didn't have a number. See first picture.
I opened the link with IE but I don't know how to specify 32bit so I don't know if that is what I did. See second picture for results.
a) Click Start.
b) In the search box type cmd
c) Right click and select Run as administrator
d) Type the following commands and press ENTER.
Restart your PC.
Now try running Skype.
If still not resolves this issue,
You are very welcome and thank you for your feedback.