Skype freezes during call/making a call

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Skype freezes during call/making a call

and this problem recently started occurring. 

Every time I make a call it starts to glitch and then during the call it just goes really bad to the point where I have to ctrl+alt+del to end the call. I have the latest version and even tried installing the business version. 

 

Windows 7 64bit 

Downloaded skype yesterday so I believe it's the latest

Not going through wifi

SasaBt
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Message 1 of 23 (10,961 Views)

Re: Skype freezes during call/making a call


SasaBt wrote:

and this problem recently started occurring. 

Every time I make a call it starts to glitch and then during the call it just goes really bad to the point where I have to ctrl+alt+del to end the call. I have the latest version and even tried installing the business version. 

 

Windows 7 64bit 

Downloaded skype yesterday so I believe it's the latest

Not going through wifi


If you are using Win7 Please try this:

Open Windows Event Viewer. Go to Custom Views -> Administrative Events. Look for the recent error messages. Click on any errors and post the details here if they happen at the time things fail.

Otherwise do this:

Using your Windows Control Panel:

Adminstrator Tools -> Event Viewer

Click on System and later Applications, do you see any errors logged during the times this happens, if so what errors ("If you click on the errors you can get more details and copy/paste them here")?

Also, please check times after you reboot to see if any errors are produced when you system is restarting.

Are you current with ALL Windows Updates and any Updates from your manufacturers web site for your system and any attached devices?

TheUberOverLord
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Message 2 of 23 (10,849 Views)

Re: Skype freezes during call/making a call

I've been having the same problem just since yesterday. I'd like to know what the problem is, too.
sunshinekttn
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Message 3 of 23 (10,845 Views)

Re: Skype freezes during call/making a call

They are not any errors logged during. As I stated before skype works fine for IMing back and forth. However, when I am receiving a call or making a call it starts to become all glitchy and freeze up on me. This just recently started happening. 

SasaBt
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Message 4 of 23 (10,821 Views)

Re: Skype freezes during call/making a call

its happening to alot of people.  skype is really slipping.  i'm about to go to another provider.  its happening on all my pc's and all my kids pc's with all different configurations and i'm tired of trying to figure out what is wrong with it for them.  sucks that i have money on some of these accounts.  i'm just fed up.  took them almost 6 months to get the crap program to work on my phone and the quality still sucks.  and now this...  as soon as i connect to a call it says skype has stopped working on 6 different pc's

caos901
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Message 5 of 23 (10,431 Views)

Re: Skype freezes during call/making a call

The quickest method currently to resolve this, is to install over what you have using the beta release here: http://skype.com/go/getskype-beta

TheUberOverLord
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Message 6 of 23 (10,428 Views)

Re: Skype freezes during call/making a call

The problem is that Skype still freezes even with the new Beta version. My computer works perfectly fine, it's just that when I attempt to make a call, it freezes on the ringing part. Any ideas what to do? The computer is running Windows XP

coribaby
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Message 7 of 23 (9,742 Views)

Re: Skype freezes during call/making a call


coribaby wrote:

The problem is that Skype still freezes even with the new Beta version. My computer works perfectly fine, it's just that when I attempt to make a call, it freezes on the ringing part. Any ideas what to do? The computer is running Windows XP


Try with disabled Firewall and Antivirus.

ruwim
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Message 8 of 23 (9,731 Views)

Re: Skype freezes during call/making a call


coribaby wrote:

The problem is that Skype still freezes even with the new Beta version. My computer works perfectly fine, it's just that when I attempt to make a call, it freezes on the ringing part. Any ideas what to do? The computer is running Windows XP


Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

4. Re-run Skype

 

Note: You will need your password to re-log on, and re-set any options from default

 

If still the issue persists;

 

Here is a Mr. Fixit

 

Fix Windows system performance problems on slow Windows computers

 

Click the Run Now Button.

 

Here is another Mr. FixIT:

 

Hardware devices are not working or are not detected in Windows

 

Click the Run Now Button.

 

See if it resolves the issue. If not,

 

Temporary disable the anti-virus & Do all Windows Updates, including Software and Hardware, not just the Critical Updates. In most cases, this will resloves the issue.

Regards,
Tamim
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Tamim
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Message 9 of 23 (9,724 Views)

Re: Skype freezes during call/making a call

HI,

 

You solution works once only and then after one call I have to repeat the same  procedure otherwise the computer freezes. Do you have any other solution which I can try?

 

@Skype developers: please have a look at this matter as problem is prevalent in recent version of skype.

 

Regards,

Vibhor

vibhorkhanna
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Message 10 of 23 (9,069 Views)
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