1. Ensure that "Show hidden files and folders" is switched on.
Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled
2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"
3. Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"
4. Re-run Skype
Check if the issue persists
Regards, Tamim __________________________________________________________________________________________ Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
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