Skype crashes on Windows 7 64 bit

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Skype crashes on Windows 7 64 bit

Before my last pc died(windows xp service pack 3), skype ran like a dream. With my new pc(windows 7 64 bit) I am having some problems.

I have downloaded the latest version of Skype.This is where the problems begin. It takes absolutely ages to login,then when I try to connect a call it shows me ringing my contact but will not connect, then I cannot cancel the call,then skype crashes(skype not responding) and then when I exit skype I cannot browse the web(using windows explorer 9). Then I have to reboot my pc and then it works fine again until I try Skype. 

Any one have any ideas how to solve this ?

Any info would be appreciated.

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Tamim
Super Aviator

images.message_type_solution.altAccepted Solution

You are very welcome and thank you for your feedback.

View solution in original post
stirky
Casual Adventurer
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Posts: 5
Registered: 17-10-2012
Message 1 of 26 (16,176 Views)

Re: Skype crashes on Windows 7 64 bit

Please post event viewer log in your very next reply.

Click Start >> Run >> Type eventvwr.msc /s
Custom Views >> Administrative Events
Look for any error message related to Skype crash.

You can try to reset skype settings
http://community.skype.com/t5/Windows/Skype-auto-logs-off/m-p/938210/highlight/true#M69026

Regards,
Tamim
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Tamim
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Message 2 of 26 (16,170 Views)

Re: Skype crashes on Windows 7 64 bit

Hi Tamim.

Thanks for the reply.

There are quite a few of the error logs,so how do I get rid of them.

Thanks

 

stirky
Casual Adventurer
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Posts: 5
Registered: 17-10-2012
Message 3 of 26 (16,150 Views)

Re: Skype crashes on Windows 7 64 bit

Do you see any error log related to Skype? if so, Copy / Paste the text in here.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Registered: 27-09-2011
Message 4 of 26 (16,148 Views)

Re: Skype crashes on Windows 7 64 bit

Log Name:      Application Source:        Microsoft-Windows-User Profiles Service Date:          17/10/2012 21:55:33 Event ID:      1530 Task Category: None Level:         Warning Keywords:      User:          SYSTEM Computer:      ChrisHome-HP Description: Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. 

 DETAIL -  14 user registry handles leaked from \Registry\User\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001: Process 2660 (\Device\HarddiskVolume2\Program Files (x86)\Logitech\Vid HD\Vid.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001 Process 2660 (\Device\HarddiskVolume2\Program Files (x86)\Logitech\Vid HD\Vid.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001 Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001 Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001 Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software Process 2660 (\Device\HarddiskVolume2\Program Files (x86)\Logitech\Vid HD\Vid.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Direct3D Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Direct3D Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings Process 2660 (\Device\HarddiskVolume2\Program Files (x86)\Logitech\Vid HD\Vid.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\LogiShrd\Vid Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Internet Explorer\Main Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Policies Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Windows\CurrentVersion\Explorer Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings

Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">   <System>     <Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />     <EventID>1530</EventID>     <Version>0</Version>     <Level>3</Level>     <Task>0</Task>     <Opcode>0</Opcode>     <Keywords>0x8000000000000000</Keywords>     <TimeCreated SystemTime="2012-10-17T20:55:33.924945700Z" />     <EventRecordID>8746</EventRecordID>     <Correlation ActivityID="{02EBAA40-F800-0000-E58B-9297A7ACCD01}" />     <Execution ProcessID="488" ThreadID="5168" />     <Channel>Application</Channel>     <Computer>ChrisHome-HP</Computer>     <Security UserID="S-1-5-18" />   </System>   <EventData Name="EVENT_HIVE_LEAK">     <Data Name="Detail">14 user registry handles leaked from \Registry\User\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001: Process 2660 (\Device\HarddiskVolume2\Program Files (x86)\Logitech\Vid HD\Vid.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001 Process 2660 (\Device\HarddiskVolume2\Program Files (x86)\Logitech\Vid HD\Vid.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001 Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001 Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001 Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software Process 2660 (\Device\HarddiskVolume2\Program Files (x86)\Logitech\Vid HD\Vid.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Direct3D Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Direct3D Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings Process 2660 (\Device\HarddiskVolume2\Program Files (x86)\Logitech\Vid HD\Vid.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\LogiShrd\Vid Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Internet Explorer\Main Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Policies Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Microsoft\Windows\CurrentVersion\Explorer Process 6132 (\Device\HarddiskVolume2\Program Files (x86)\Skype\Phone\Skype.exe) has opened key \REGISTRY\USER\S-1-5-21-3288291963-4180668615-[removed for privacy]-1001\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings </Data>   </EventData> </Event

Hi Tamim,

I hope this means something to you.

stirky
Casual Adventurer
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Posts: 5
Registered: 17-10-2012
Message 5 of 26 (16,122 Views)

Re: Skype crashes on Windows 7 64 bit

Do you have any other error log related to Skype crash?

 

Here is an example:

http://community.skype.com/t5/Windows/Skype-has-stopped-working-in-Windows-7/m-p/1134272/highlight/t...

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Posts: 32360
Registered: 27-09-2011
Message 6 of 26 (16,116 Views)

Re: Skype crashes on Windows 7 64 bit

Hi Tamim,

All of the errors pretty much say the same thing.

Is there a known problem in running skype on windows 7 64 bit ?

I'm beginning to think that my registry may be corrupt.....

Thanks

 

stirky
Casual Adventurer
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Posts: 5
Registered: 17-10-2012
Message 7 of 26 (16,111 Views)

Re: Skype crashes on Windows 7 64 bit

try with this Portable version of Skype

http://portableapps.com/apps/internet/skype_portable

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6091
Posts: 32360
Registered: 27-09-2011
Message 8 of 26 (16,104 Views)

Re: Skype crashes on Windows 7 64 bit

I now feel a bit silly.I have tried most of the solutions that have been offered here and I still had no joy.However, I have now just figured out what the problem is and resolved it.

It was my logitech web cam pro 5000 that was the culprit. It isn't really compatible with windows 7 prof 64 bit. I uninstalled it and re-installed it with the generic windows usb drivers and it works Ok with Skype,although with much reduced feature enhancements.

Off to pc world for an upgrade tomorrow.

Thanks for your time and help to all who responded.

 

stirky
Casual Adventurer
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Posts: 5
Registered: 17-10-2012
Message 9 of 26 (15,918 Views)

Re: Skype crashes on Windows 7 64 bit

You are very welcome and thank you for your feedback.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6091
Posts: 32360
Registered: 27-09-2011
Message 10 of 26 (15,913 Views)
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