Skype connection error

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Skype connection error

Hello,i have one problem.Yesterday,i installed new 5.5 version and today have got a message ''Cant open Skype.You are already signed in on this computer.Please sign out and try again'' but i have already signed out yesterday.So i cant login into my skype.

tsuuna_2
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Registered: 20-08-2011
Message 1 of 5 (452 Views)

Re: Skype connection error

In your case and your case only.

1. Please stop any and all running Skype Client programs on your system.

2. Using your Windows Control Panel Add/Remove Programs uninstall Skype, when prompted to save your history, choose yes.

3. Using Windows File Explorer ("What you use to view files with") do:

%appdata%\skype

If you find a file called shared.xml right click on it and choose delete.

4. If you see a folder for the Skype name in question, click on it, if you see a file called Config.xml right click on it and choose delete.

5. Using the Windows file Explorer enter:

%programfiles%

Right click on the Skype folder and choose delete.

6. Please install the normal version using the instructions below:

You can install the current normal release by doing this from the top of this page:

Get Skype -> Windows -> Choose the normal release.

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

Also, what operating system are you on and do you have all Windows updates and updates to any hardware devices by the manufacturers?

TheUberOverLord
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Registered: 27-06-2011
Message 2 of 5 (337 Views)

Re: Skype connection error


tsuuna_2 wrote:

 

''Cant open Skype.You are already signed in on this computer.Please sign out and try again''


Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled 

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Delete folder "Skype".

 

4. Re-run Skype

 

Regards,
Tamim
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Tamim
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Registered: 27-09-2011
Message 3 of 5 (282 Views)

Re: Skype connection error

I am still having connection problems with skype. I can't add contacts. I get message about connection problems.. I tried everything you listed but nothing works. I bought skype premium in hopes that it will start working, but it has not. If this keeps up then I want my order cancelled.

valerie1
Casual Tourist
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Registered: 31-12-2011
Message 4 of 5 (263 Views)

Re: Skype connection error


valerie1 wrote:

I am still having connection problems with skype. I can't add contacts. I get message about connection problems.. I tried everything you listed but nothing works. I bought skype premium in hopes that it will start working, but it has not. If this keeps up then I want my order cancelled.


Make sure that your Internet Explorer is not set to run in "Work offline" mode. What do you see when you open this link in your IE (must be IE, even if you are using another browser)

 

https://apps.skype.com/friendfinder/

ruwim
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Message 5 of 5 (253 Views)
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