Re: Skype can't continue running and will close

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Skype can't continue running and will close

Everytime i open skype it says: "The files skype needs to work cannot be found. Please download and reinstall skype to fix this problem." I've tried that and it didn't work, I also tried Microsoft Fix It and that didn't work eather. 

 

Please help

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ruwim
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The only other files that Skype needs to run are the files that you have in the %appdata%\Skype folder.  Skype is looking in Windows registry for location of this folder and if the registry values are wrong then this usually results in the error message which you are receiving. This problem should have been fixed by this MS Fix  http://support.microsoft.com/kb/886549

 

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or OK button. The Windows File Explorer will popup. Locate there a folder with the name Skype. Rename this folder to something different, e.g. Skype_old.

 

Start again Skype and see if this folder is now recreated, i.e. you should see now both a folder with name Skype_old and Skype.

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balouhnator
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Message 1 of 13 (869 Views)

Re: Skype can't continue running and will close

Go to Windows Start and in the Search/Run box type %appdata%\skype, press Enter or OK button. What do you see now?

ruwim
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Message 2 of 13 (864 Views)

Re: Skype can't continue running and will close

45 items that consist of maps and temp-files

balouhnator
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Re: Skype can't continue running and will close

Can you see there a folder with your Skype name?

 

You can delete all the temp files, but for this you need first stop Skype from running on your computer.

ruwim
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Message 4 of 13 (851 Views)

Re: Skype can't continue running and will close

Yes, I can see the folder with my skype name

balouhnator
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Re: Skype can't continue running and will close

In similar cases the solution to this problem was to run this Microsoft Fix:

 

http://support.microsoft.com/kb/886549

 

See e.g. this post:

 

http://community.skype.com/t5/Windows/quot-The-files-that-Skype-needs-to-work-cannot-be-found-quot/m...

 

ruwim
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Message 6 of 13 (833 Views)

Re: Skype can't continue running and will close

Like I said in the first post, Microsoft Fix didn't work!

balouhnator
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Message 7 of 13 (826 Views)

Re: Skype can't continue running and will close

What is your Windows system and what Skype version do you have now?

ruwim
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Message 8 of 13 (814 Views)

Re: Skype can't continue running and will close

Windows 7 Professional - Skype 5.8

balouhnator
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Message 9 of 13 (807 Views)

Re: Skype can't continue running and will close

Open this folder on your computer:

 

C:\Program Files\Skype\Phone\

 

Double click on the Skype.exe file. What happens now?

ruwim
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