Skype Won't Connect At all?

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Skype Won't Connect At all?

I have been having this problem for a while now, and judging from the other support threads I think its a realted issue.

 

Running Windows 7 Home Premium 64 bit

 

Basically when I open up sykpe it loads up and says that it is connecting, however it will go on forever and never connect. If I then sign out and attempt to sign back in it eventually just fails and tells me it can't connect.

 

The first solution I tried was reverting my skype back to an older version, this worked for about 3 days. Then it suddenly stopped working and i fixed that by reverting back to an even older one, this too then stopped working and gave me the same problem the next day.

 

Eventually I found that if I deleted the appdate/roaming/skype folder I could sign in, ut everytime I wanted to sign in I was forced to do this. Yesterday however this stopped working and after several reinstalls I was able to sign in, now however I can't find anyway at all to sign in.

 

I have tried several solutions posted here on the forum, none of them have worked for me at all. Reseting my internet explorer 9 settings does nothing, my windows firewall nor antivirus firewall have are doing anything to affect skype and my internet connection has not changed in any shape or form. The supposed fix that has worked for many does nothing, I go on the webpage and it lets me sign in as normal, and as said reverting to an older version does absolutely nothing anymore.

 

Now I realised that so many reinstalls is probably damaging skype, so I completely uninstalled it and removed all registry listings of skype, then did a completely fresh install of the latest version (13th october I believe). This changed nothing at all, skype still doesn't work.

 

What can I do?

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TheUberOverLord
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images.message_type_solution.altAccepted Solution


BarbequeBones wrote:

I checked everything and as far as I can tell there is nothing else running after I have disabled those 3 programs. I should note that I have been using skype since January this year (more or less) without any problems till now.


For Testing ONLY! Please do NOT stay on this release and post back if this works.

In your case and your case only.

1. Please stop any and all running Skype Client programs on your system.

2. Using your Windows Control Panel Add/Remove Programs uninstall Skype, when prompted to save your history, choose yes.

3. Using Windows File Explorer do:

%appdata%\skype

If you find a file called shared.xml right click on it and choose delete.

4. If you see a folder for the Skype name in question, click on it, if you see a file called Config.xml right click on it and choose delete.

5. You will need to copy/paste the link below into the browser window of your choice:

oldapps.com/skype.php?old_skype=82?download

This will install the older version of Skype.

How are things now?

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BarbequeBones
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Posts: 10
Registered: 08-10-2011
Message 1 of 55 (8,091 Views)

Re: Skype Won't Connect At all?


BarbequeBones wrote:

I have been having this problem for a while now, and judging from the other support threads I think its a realted issue.

 

Running Windows 7 Home Premium 64 bit

 

Basically when I open up sykpe it loads up and says that it is connecting, however it will go on forever and never connect. If I then sign out and attempt to sign back in it eventually just fails and tells me it can't connect.

 

The first solution I tried was reverting my skype back to an older version, this worked for about 3 days. Then it suddenly stopped working and i fixed that by reverting back to an even older one, this too then stopped working and gave me the same problem the next day.

 

Eventually I found that if I deleted the appdate/roaming/skype folder I could sign in, ut everytime I wanted to sign in I was forced to do this. Yesterday however this stopped working and after several reinstalls I was able to sign in, now however I can't find anyway at all to sign in.

 

I have tried several solutions posted here on the forum, none of them have worked for me at all. Reseting my internet explorer 9 settings does nothing, my windows firewall nor antivirus firewall have are doing anything to affect skype and my internet connection has not changed in any shape or form. The supposed fix that has worked for many does nothing, I go on the webpage and it lets me sign in as normal, and as said reverting to an older version does absolutely nothing anymore.

 

Now I realised that so many reinstalls is probably damaging skype, so I completely uninstalled it and removed all registry listings of skype, then did a completely fresh install of the latest version (13th october I believe). This changed nothing at all, skype still doesn't work.

 

What can I do?



Please do step 1 and 2 below:

 

Please follow these Steps:

 

1. Only do Step 1 if you are on WIN7:

 

Stop Skype.

 

Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.

 

Try to launch Skype.

 

2. If Step 1 fails or you are NOT using WIN7 do:

 

Open an Internet Explorer browser, and go to https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... , what happens?

 

If you see a message box that contains a connect button, please click on the connect button.

 

If the page fails to display, Please do the instructions below. Using your Windows Control Panel, please do:

 

Internet Options -> Advanced Tab Please click the "Reset" button.

 

Then, Go to the Connections Tab.

 

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.

 

Close any open Internet Explorer browser windows, open a new IE browser window and try https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... again. What happens? If it works, please stop/start Skype What happens?

 

3. If Step 2 does NOT solve the problem:

 

Please install the normal version using the instructions below:

 

You can install the Current release by clicking this link: http://download.skype.com/SkypeSetup.exe

Please do NOT remove what you already have installed, simply, install over.

 

 

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

 

Also, what operating system are you on?

 

What is the Make and Model of your computer?

 

Do you have all Windows updates and updates to any hardware devices by the manufacturers?

TheUberOverLord
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Kudos: 585
Posts: 12505
Registered: 27-06-2011
Message 2 of 55 (7,863 Views)

Re: Skype Won't Connect At all?

As stated I have already tried most of the solutions on the forum, this one being the the one I come across most often.

 

Step 1 doesn't apply, its not in compatibility mode.

Step 2 there is no connect button, only a webpage asking me to sign into skype online, which I can do fine.

Step 3 doesn't do anything either.

 

Operating System: Windows 7 Home Premium 64bit

 

Make Or Model: Custom built Laptop via pc specialist: Specs:

 

8GB Ram

i7-2630QM CPU (Pretty sure its Quad Core)

Nvidia GT 540m 2GB

 

As for windows update I have all the latest 64 bit updates including internet explorer 9 updates.

 

BarbequeBones
Casual Adventurer
Kudos: 0
Posts: 10
Registered: 08-10-2011
Message 3 of 55 (7,861 Views)

Re: Skype Won't Connect At all?


BarbequeBones wrote:

As stated I have already tried most of the solutions on the forum, this one being the the one I come across most often.

 

Step 1 doesn't apply, its not in compatibility mode.

Step 2 there is no connect button, only a webpage asking me to sign into skype online, which I can do fine.

Step 3 doesn't do anything either.

 

Operating System: Windows 7 Home Premium 64bit

 

Make Or Model: Custom built Laptop via pc specialist: Specs:

 

8GB Ram

i7-2630QM CPU (Pretty sure its Quad Core)

Nvidia GT 540m 2GB

 

As for windows update I have all the latest 64 bit updates including internet explorer 9 updates.

 


For testing only, please disable any firewall, anti-virus and network management software and stop/start Skype. What happens? Please re-enable anything you disabled for testing after testing.

TheUberOverLord
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Posts: 12505
Registered: 27-06-2011
Message 4 of 55 (7,856 Views)

Re: Skype Won't Connect At all?

I disabled Avast, Windows Firewall and Bigfoot Network Manager and tried to connect to skype, but it still fails to connect.

 

Am I supposed to be doing any specfic tests whilst these are disabled?

BarbequeBones
Casual Adventurer
Kudos: 0
Posts: 10
Registered: 08-10-2011
Message 5 of 55 (7,848 Views)

Re: Skype Won't Connect At all?

[ Edited ]

BarbequeBones wrote:

I disabled Avast, Windows Firewall and Bigfoot Network Manager and tried to connect to skype, but it still fails to connect.

 

Am I supposed to be doing any specfic tests whilst these are disabled?


No. simply stopping Skype and restarting Skype.

 

Are you sure that for example, you don't have any other firewall in place or any other anti-virus or network management software still running that was not disabled?

TheUberOverLord
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Kudos: 585
Posts: 12505
Registered: 27-06-2011
Message 6 of 55 (7,845 Views)

Re: Skype Won't Connect At all?

I checked everything and as far as I can tell there is nothing else running after I have disabled those 3 programs. I should note that I have been using skype since January this year (more or less) without any problems till now.

BarbequeBones
Casual Adventurer
Kudos: 0
Posts: 10
Registered: 08-10-2011
Message 7 of 55 (7,841 Views)

Re: Skype Won't Connect At all?


BarbequeBones wrote:

I checked everything and as far as I can tell there is nothing else running after I have disabled those 3 programs. I should note that I have been using skype since January this year (more or less) without any problems till now.


For Testing ONLY! Please do NOT stay on this release and post back if this works.

In your case and your case only.

1. Please stop any and all running Skype Client programs on your system.

2. Using your Windows Control Panel Add/Remove Programs uninstall Skype, when prompted to save your history, choose yes.

3. Using Windows File Explorer do:

%appdata%\skype

If you find a file called shared.xml right click on it and choose delete.

4. If you see a folder for the Skype name in question, click on it, if you see a file called Config.xml right click on it and choose delete.

5. You will need to copy/paste the link below into the browser window of your choice:

oldapps.com/skype.php?old_skype=82?download

This will install the older version of Skype.

How are things now?

TheUberOverLord
Aviator
Kudos: 585
Posts: 12505
Registered: 27-06-2011
Message 8 of 55 (7,838 Views)

Re: Skype Won't Connect At all?

Ok I did what you said and this version of skype seems to work perfectly. Should I stick with this or is there something else I should do?

BarbequeBones
Casual Adventurer
Kudos: 0
Posts: 10
Registered: 08-10-2011
Message 9 of 55 (7,833 Views)

Re: Skype Won't Connect At all?


BarbequeBones wrote:

Ok I did what you said and this version of skype seems to work perfectly. Should I stick with this or is there something else I should do?



No, please now try to go back to what you had, simply install over what is there, please don't uninstall what you have:

 

Please try downloading/installing from here and choose the run or open option when prompted: http://www.skype.com/go/getskype-full-56

 

If this fails, please delete your IE ("Internet Explorer") browser cache, cookies and temp files and try again using a IE browser window, even if IE is not your default browser.

TheUberOverLord
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Kudos: 585
Posts: 12505
Registered: 27-06-2011
Message 10 of 55 (7,831 Views)
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