Skype Problems On Windows 8

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply
Accepted Solution

Skype Problems On Windows 8

Skype was working fine for a few days, however now it randomly stops responding and I cannot even kill the process in Task Manager. It simply won't quit. What is this worthless crap? I'm on Windows 8 RTM Professional. Everything was fine until I tried searching for updates yesterday. I don't have Skype start on startup or anything like that. It works fine for a few moments and then I cannot even change a bloody setting on it without it ceasing to respond. There were no other program installations in the past day. All of my drivers are updated just fine.

Please use plain text.
TheCerebralPunk
Routine Adventurer
Kudos: 0
Posts: 17
Registered: 30-08-2012
Message 1 of 63 (44,047 Views)

Re: Skype Problems On Windows 8

Please post event viewer log in your very next reply.

 

Click Start >> Run >> Type eventvwr.msc /s

Custom Views>> Administrative Events

Look for any error message related to Skype crash.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Please use plain text.
Tamim
Super Aviator
Kudos: 6096
Posts: 32360
Registered: 27-09-2011
Message 2 of 63 (44,031 Views)

Re: Skype Problems On Windows 8

This is the only thing I see:

 

Log Name: Application
Source: SkypeUpdate
Date: 8/29/2012 11:24:16 PM
Event ID: 103
Task Category: Service Events
Level: Information
Keywords: Classic
User: N/A
Computer: 
Description:
SkypeUpdate service is shutting down due to idle timeout.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="SkypeUpdate" />
<EventID Qualifiers="0">103</EventID>
<Level>4</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-30T03:24:16.000000000Z" />
<EventRecordID>1537</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>SkypeUpdate</Data>
</EventData>
</Event>

 

Please use plain text.
TheCerebralPunk
Routine Adventurer
Kudos: 0
Posts: 17
Registered: 30-08-2012
Message 3 of 63 (44,028 Views)

Re: Skype Problems On Windows 8

Actually, here you go. This is an actual error I found:

 

Log Name:      Application
Source:        Application Hang
Date:          8/29/2012 10:51:37 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
The program Skype.exe version 5.10.0.116 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 7d8
 Start Time: 01cd865918e9ae88
 Termination Time: 60000
 Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe
 Report Id: 72dcc293-f24d-11e1-be71-002618dffd0e
 Faulting package full name: 
 Faulting package-relative application ID: 

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-08-30T02:51:37.000000000Z" />
    <EventRecordID>1404</EventRecordID>
    <Channel>Application</Channel>
    <Computer></Computer>
    <Security />
  </System>
  <EventData>
    <Data>Skype.exe</Data>
    <Data>5.10.0.116</Data>
    <Data>7d8</Data>
    <Data>01cd865918e9ae88</Data>
    <Data>60000</Data>
    <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
    <Data>72dcc293-f24d-11e1-be71-002618dffd0e</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
  </EventData>
</Event>

 

Please use plain text.
TheCerebralPunk
Routine Adventurer
Kudos: 0
Posts: 17
Registered: 30-08-2012
Message 4 of 63 (44,023 Views)

Re: Skype Problems On Windows 8

[ Edited ]

Try to start your Windows in "Safe mode with networking".

http://community.skype.com/t5/Windows/Windows-8-Developer-Preview/m-p/987054/highlight/true#M72987

 

disable the Skype Update service.

Click Start >> Run >> Type services.msc /s

Right click on the Skype Updater and click on Properties and in the Startup type box select Disabled. Click Apply and OK.

Restart your PC.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Please use plain text.
Tamim
Super Aviator
Kudos: 6096
Posts: 32360
Registered: 27-09-2011
Message 5 of 63 (44,015 Views)

Re: Skype Problems On Windows 8

I disabled the service. It still will not run properly. I'm able to sign in, but if I do anything...message a user on my contact list or try to change an option, it stops responding. But it isn't generating more error reports because it isn't closing. The Skype.exe process is still running and the task will not die, no matter how many times I try.

Please use plain text.
TheCerebralPunk
Routine Adventurer
Kudos: 0
Posts: 17
Registered: 30-08-2012
Message 6 of 63 (44,007 Views)

Re: Skype Problems On Windows 8

go to Skype folder inside program files and rename the Updater folder to Old_Updater.

 

try reset Skype settings

http://community.skype.com/t5/Windows/Skype-auto-logs-off/m-p/938210/highlight/true#M69026

 

preferably in "Safe mode with networking".

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Please use plain text.
Tamim
Super Aviator
Kudos: 6096
Posts: 32360
Registered: 27-09-2011
Message 7 of 63 (44,002 Views)

Re: Skype Problems On Windows 8

I have already removed the Skype folder in %APPDATA% (because my settings only take a few moments to do, so I don't bother backing up the profile). However, it still does not work. I have completely uninstalled Skype and removed all remnants of it in Program Files (x86) and my %APPDATA% folder.

 

Take a look at some screenshots here:

 

 

 

 

Please use plain text.
TheCerebralPunk
Routine Adventurer
Kudos: 0
Posts: 17
Registered: 30-08-2012
Message 8 of 63 (43,999 Views)

Re: Skype Problems On Windows 8

[ Edited ]

do you rename the "Updater" folder?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Please use plain text.
Tamim
Super Aviator
Kudos: 6096
Posts: 32360
Registered: 27-09-2011
Message 9 of 63 (43,995 Views)

Re: Skype Problems On Windows 8

I tried that and restarted. Skype started up fine, I was able to change settings without it crashing. However, none of my messages are getting delivered. I tried three separate contacts. And I know indeed that they are not receiving the messages because I contacted them outside of Skype to ask if they received them.

 

I don't know what else to do.

Please use plain text.
TheCerebralPunk
Routine Adventurer
Kudos: 0
Posts: 17
Registered: 30-08-2012
Message 10 of 63 (43,991 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling