Skype was working fine for a few days, however now it randomly stops responding and I cannot even kill the process in Task Manager. It simply won't quit. What is this worthless crap? I'm on Windows 8 RTM Professional. Everything was fine until I tried searching for updates yesterday. I don't have Skype start on startup or anything like that. It works fine for a few moments and then I cannot even change a bloody setting on it without it ceasing to respond. There were no other program installations in the past day. All of my drivers are updated just fine.
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Please post event viewer log in your very next reply.
Click Start >> Run >> Type eventvwr.msc /s
Custom Views>> Administrative Events
Look for any error message related to Skype crash.
This is the only thing I see:
Log Name: Application Source: SkypeUpdate Date: 8/29/2012 11:24:16 PM Event ID: 103 Task Category: Service Events Level: Information Keywords: Classic User: N/A Computer: Description: SkypeUpdate service is shutting down due to idle timeout. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/ev
ent"> <System> <Provider Name="SkypeUpdate" /> <EventID Qualifiers="0">103</EventID> <Level>4</Level> <Task>1</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-08-30T03:24:16.000000000Z" /> <EventRecordID>1537</EventRecordID> <Channel>Application</Channel> <Computer></Computer> <Security /> </System> <EventData> <Data>SkypeUpdate</Data> </EventData> </Event>
Actually, here you go. This is an actual error I found:
Log Name: Application Source: Application Hang Date: 8/29/2012 10:51:37 PM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: Description: The program Skype.exe version 184.108.40.206 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 7d8 Start Time: 01cd865918e9ae88 Termination Time: 60000 Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe Report Id: 72dcc293-f24d-11e1-be71-002618dffd0e Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/ev
ent"> <System> <Provider Name="Application Hang" /> <EventID Qualifiers="0">1002</EventID> <Level>2</Level> <Task>101</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-08-30T02:51:37.000000000Z" /> <EventRecordID>1404</EventRecordID> <Channel>Application</Channel> <Computer></Computer> <Security /> </System> <EventData> <Data>Skype.exe</Data> <Data>220.127.116.11</Data> <Data>7d8</Data> <Data>01cd865918e9ae88</Data> <Data>60000</Data> <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data> <Data>72dcc293-f24d-11e1-be71-002618dffd0e</Data> <Data> </Data> <Data> </Data> <Binary>430072006F00730073002D00740068007200650061 00640000000000</Binary> </EventData> </Event>
30-08-2012 04:48 - edited 30-08-2012 04:58
Try to start your Windows in "Safe mode with networking".
disable the Skype Update service.
Click Start >> Run >> Type services.msc /s
Right click on the Skype Updater and click on Properties and in the Startup type box select Disabled. Click Apply and OK.
Restart your PC.
I disabled the service. It still will not run properly. I'm able to sign in, but if I do anything...message a user on my contact list or try to change an option, it stops responding. But it isn't generating more error reports because it isn't closing. The Skype.exe process is still running and the task will not die, no matter how many times I try.
go to Skype folder inside program files and rename the Updater folder to Old_Updater.
try reset Skype settings
preferably in "Safe mode with networking".
I have already removed the Skype folder in %APPDATA% (because my settings only take a few moments to do, so I don't bother backing up the profile). However, it still does not work. I have completely uninstalled Skype and removed all remnants of it in Program Files (x86) and my %APPDATA% folder.
Take a look at some screenshots here:
30-08-2012 05:14 - edited 30-08-2012 05:19
do you rename the "Updater" folder?
I tried that and restarted. Skype started up fine, I was able to change settings without it crashing. However, none of my messages are getting delivered. I tried three separate contacts. And I know indeed that they are not receiving the messages because I contacted them outside of Skype to ask if they received them.
I don't know what else to do.