Skype Not Responding and Not Working on Windows 8

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply
Accepted Solution

Skype Not Responding and Not Working on Windows 8

Today I started having problems with skype.

It crushed and then I wasn't able to force quit it.

I had to restart. After that it crushed more and it got to a point where i can't login and be online.

I managed to do so by following some advice from this forum and renamed a folder in "Roaming" from "Skype" to "Skype_old" and then when I signed in all my contacts where gone..

I still can't sign in properly.

Please help.

PinkPolarPepper
Novel Adventurer

Accepted Solution

Problem is solved.

I just uninstalled java from my pc and everything seems to be fixed now!

It was the new java update that caused the problem.

Maybe this can help other people having the same issue.

 

Thank you for your time

 

 

View solution in original post
PinkPolarPepper
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 28-02-2013
Message 1 of 4 (5,659 Views)

Re: Skype Not Responding and Not Working on Windows 8

Please post event viewer log in your very next reply.

Click Start >> Run >> Type eventvwr.msc /s
Custom Views >> Administrative Events
Look for any error message related to Skype crash.

You can also uninstall current version of Skype from the control Panel and you can install older Skype 6.1

http://download.skype.com/msi/SkypeSetup_6.1.0.129.msi

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 5787
Posts: 32360
Registered: 27-09-2011
Message 2 of 4 (5,645 Views)

Re: Skype Not Responding and Not Working on Windows 8

I just installed this version you suggested but it's still not working.

These are some of the error messages i found at the location you told me.

I can't really make much out of them.

Number 1 is the first when skype crushed.

The rest 4 must have happened in my attempts to open skype, install and uninstall etc.

--------------------------------

1.

The program Skype.exe version 6.2.0.106 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: ab4
Start Time: 01ce152dd4797adb
Termination Time: 25
Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: 03367ea1-8140-11e2-bea7-902b343368ab
Faulting package full name:
Faulting package-relative application ID:

 

2.

The IP address lease 192.168.1.33 for the Network Card with network address 0x902B343368AB has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

 

3.

App Microsoft.SkypeApp_kzf8qxf38zg5c!App did not launch within its allotted time.

 

4.

The program wwahost.exe version 6.2.9200.16420 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 668
Start Time: 01ce154f9b205b1e
Termination Time: 4294967295
Application Path: C:\WINDOWS\syswow64\wwahost.exe
Report Id: e179aab2-8142-11e2-bea7-902b343368ab
Faulting package full name: Microsoft.SkypeApp_1.5.0.109_x86__kzf8qxf38zg5c
Faulting package-relative application ID: App

 

5.

Activation of app Microsoft.SkypeApp_kzf8qxf38zg5c!App failed with error: The app didn't start in the required time. See the Microsoft-Windows-TWinUI/Operational log for additional information.

 

--------------------------------

 

I also remember that last night before the skype crush there were 2 updates on my pc.

A java oracle and a java sun update. I have no idea what they are I just go ahead and click update when they pop up as always. A while after the updates skype started malfunctioning. Maybe it's just a coincidence. 

Don't know if this information is of any help.

Let me know if I can provide you with anything else.

 

Thank you in advance

PinkPolarPepper
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 28-02-2013
Message 3 of 4 (5,624 Views)

Re: Skype Not Responding and Not Working on Windows 8

Problem is solved.

I just uninstalled java from my pc and everything seems to be fixed now!

It was the new java update that caused the problem.

Maybe this can help other people having the same issue.

 

Thank you for your time

 

 

PinkPolarPepper
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 28-02-2013
Message 4 of 4 (5,620 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling