Skype Has Stopped Working

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Skype Has Stopped Working

Every time I try to log into skype I get the "skype has stopped working" message.

I am running Windows 7 64 bit

Here is the problem details in that helps:

 

Problem signature:

Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 5.10.0.116
Application Timestamp: 50001496
Fault Module Name: dbghelp.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7b7bc
Exception Code: c0000005
Exception Offset: 0000e490
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 7af0
Additional Information 2: 7af0855a3d2dc3b99576c539772b48b4
Additional Information 3: 9c8d
Additional Information 4: 9c8d159baa52819da5c5ad69ce33a235

ratbag
Casual Adventurer
Kudos: 0
Posts: 14
Registered: 14-08-2012
Message 1 of 52 (33,330 Views)

Re: Skype Has Stopped Working

Run the SFC /scannow command with ADMIN rights.

 

a)     Click Start.

b)     In the search box type cmd

c)     Right click and select Run as administrator.

d)     Type SFC /scannow and press ENTER.

  

Restart your PC.

 

Now try running Skype.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6095
Posts: 32360
Registered: 27-09-2011
Message 2 of 52 (33,311 Views)

Re: Skype Has Stopped Working

I was able to get skpye working for a little while by downloading an older version and was able to download this support file from it but i dont know what to do with it. But, skype crashed agian on me within 5 min

ratbag
Casual Adventurer
Kudos: 0
Posts: 14
Registered: 14-08-2012
Message 3 of 52 (33,301 Views)

Re: Skype Has Stopped Working

Have you run the System file checker command?
Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6095
Posts: 32360
Registered: 27-09-2011
Message 4 of 52 (33,297 Views)

Re: Skype Has Stopped Working

Yes i have and it said that no violations where found

ratbag
Casual Adventurer
Kudos: 0
Posts: 14
Registered: 14-08-2012
Message 5 of 52 (33,293 Views)

Re: Skype Has Stopped Working

Try to reset skype settings

 

Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

Re-run Skype

 

Note: You will need your password to re-log on, and re-set any options from default

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6095
Posts: 32360
Registered: 27-09-2011
Message 6 of 52 (33,290 Views)

Re: Skype Has Stopped Working

Didn't fix anything still crashing after 30-45sec after logging in, but if this helps I get a message when I log in about the Extras Manager saying an unexpected responses from the server received. Do you want to send a problem report to customer support service?

ratbag
Casual Adventurer
Kudos: 0
Posts: 14
Registered: 14-08-2012
Message 7 of 52 (33,286 Views)

Re: Skype Has Stopped Working

try remove skype extras

http://www.ehow.com/how_6960523_uninstall-skype-extras.html

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6095
Posts: 32360
Registered: 27-09-2011
Message 8 of 52 (33,283 Views)

Re: Skype Has Stopped Working

That was able to to get rid of the error message at start up but it didn't solve the problem of crashing.

ratbag
Casual Adventurer
Kudos: 0
Posts: 14
Registered: 14-08-2012
Message 9 of 52 (33,277 Views)

Re: Skype Has Stopped Working

What is the version of Skype program you are on now?

Look any new event log related to skype crash.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6095
Posts: 32360
Registered: 27-09-2011
Message 10 of 52 (33,273 Views)
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