Skype Camera not working - they see me but I don't...

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Skype Camera not working - they see me but I don't see them or myself

Dear all,

 

Please, I need help!

 

I am having issues with my camera to use skype and facebook. The camera is working properly, I have test it by itself. However, when I try using skype, people can see and hear me but I cannot see them or myself, olny hear them. And facebook dos not recognize my camera. Please, help me!

 

 

dearhelp
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Posts: 2
Registered: 10-11-2013
Message 1 of 4 (362 Views)

Re: Skype Camera not working - they see me but I don't see them or myself

What exactly do you see when in Skype you go to Tools -> Options -> Video settings?

ruwim
Community Ambassador
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Kudos: 6844
Posts: 46927
Registered: 27-06-2011
Message 2 of 4 (357 Views)

Re: Skype Camera not working - they see me but I don't see them or myself

It recognizes the camera and the light goes on, but the image is black.

dearhelp
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 10-11-2013
Message 3 of 4 (335 Views)

Re: Skype Camera not working - they see me but I don't see them or myself

What is your currently installed Skype version? In Skype go to Help -> About Skype.

 

Also, please,  run the DirectX diagnostics tool.

 

Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.

 

Be aware that you will have to zip this file before attaching it here.

ruwim
Community Ambassador
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Kudos: 6844
Posts: 46927
Registered: 27-06-2011
Message 4 of 4 (331 Views)
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