Skype Audio distortion

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Skype Audio distortion

I am having major problems with audio when using Skype. Other users report that my voice is severely distorted. When I use the Echo testing service I also get a distorted sound. Almost like the voice is slowing down or getting muffled periodically. However, when I test my microphone using the stock sound recorder accessory, I don't notice this problem. So it doesn't seem to be a hardware issue. 

 

I am using a Toshiba Satellite a355-6931 Laptop with the built in microphone and running Windows 7, 64 bit. The drivers appear to be up to date and I have uninstalled/reinstalled Skype. Also updated all Microsoft software updates. 

 

I am not sure how long this problem has existed. I don't use this laptop often but the kids report that it has existed for some time. 

tedlinko
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Message 1 of 8 (1,775 Views)

Re: Skype Audio distortion

What settings do you see for Microphone in Tools -> Options -> Audio settings? Is there more than one option available in the selection box?

ruwim
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Message 2 of 8 (1,769 Views)

Re: Skype Audio distortion

I"m sorry. Where should I look for "tools" The only way I know to get to the Microphone is through control panel - sound - and then I click on the "recording" tab. When I do that, there is only one device to select. It says Microphone. Reatek High Definition Audio, default device. There is a configure and a properties button. 

tedlinko
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Message 3 of 8 (1,766 Views)

Re: Skype Audio distortion

The Tools menu is on the menu bar of your Skype program installed on your computer.

ruwim
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Message 4 of 8 (1,764 Views)

Re: Skype Audio distortion

I'm sorry. misunderstood. No the only option is Microphon (realtek HD audio).
tedlinko
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Message 5 of 8 (1,756 Views)

Re: Skype Audio distortion

I had the same problem with a USB headset. Plugging it in another USB port solved it for me.
roony1974
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Message 6 of 8 (1,731 Views)

Re: Skype Audio distortion

I have been having distortion issues with Skype for several weeks now.  It is impossible to find an answer online, and there is not any other option.  I have tried all of the suggestions I can find in order to solve the problem, but I have had no success.  I use this software to work from home, so it is very frustrating that I am  having distortion issues.  My internet speeds are well above the requirements!  Can someone please help??? Thanks!

amyrstiffler7
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Registered: 23-01-2013
Message 7 of 8 (1,624 Views)

Re: Skype Audio distortion

I am having same problem with skype Audio distortion. When i am going to call on of my friend in Boston skype audio sound distorted several time. But in both side Skype test call is working fine . I am in India . When he called me that time he can hear proper sound from me but in my side sound of skype is distorted.

subroto
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Message 8 of 8 (1,408 Views)
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