Having freshly installed Windows XP on an old laptop (at least up to SP2) I tried to install Skype but, when opening, it comes up with the error message: "Skype has encountered a problem and needs to close." I've tried this numerous times completely cleaning Skype from the system each time before reinstalling. The exception code is 0xc0000092.
please visit the link pasted below for basic troubleshooting procedures that may help resolve or fix the problems you are experiencing (especially the suggestion to update your drivers and OS);
When you reply to this post, please also specify the actions you have taken, any progress or any noticeable differences, or any information or observation that you feel is important or related to the issue, so other users can advise or assist you further.
I am having the same problem. This is a Windows 7 netbook and I was running 4.x. I updated to skype 5.5x and now the program won't start. My computer is fully updated. 5.5 is woking on my two XP boxes.
13-09-2011 03:42 - edited 13-09-2011 03:43
Before trying to isolate an issue, it's always best that one is running the latest Skype release. Which may in itself resolve the issue.
A new version has just been released September 1, 2011:
Please download/install this version from here, when prompted click the open or run button: http://download.skype.com/SkypeSetup.exe
This new version is 22.214.171.124 to check what version you have, using the main Skype client window please do:
Help -> About Skype
If the above does not work, please do the below:
Please follow these Steps:
1. Only do Step 1 if you are on WIN7:
Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.
Try to launch Skype.
2. If Step 1 fails or you are NOT using WIN7 do:
Open an Internet Explorer browser, and go to https://login.skype.com/account/login-form?intcmp=
If it fails, Please do the instructions below. Using your Windows Control Panel, please do:
Internet Options -> Advanced Tab Please click the "Reset" button.
Then, Go to the Connections Tab.
Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.
Close any open Internet Explorer browser windows, open a new IE browser window and try https://login.skype.com/account/login-form?intcmp=
3. If Step 2 does NOT solve the problem:
Please install the normal version using the instructions below:
You can install the Current release by clicking this link: http://download.skype.com/SkypeSetup.exe
Please do NOT remove what you already have installed, simply, install over.
These instructions have worked for many and is the quickest thing to try to resolve issues such as this.
Also, what operating system are you on?
What is the Make and Model of your computer?
Do you have all Windows updates and updates to any hardware devices by the manufacturers?