Skype 5.10 crashes on Windows 7

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Skype 5.10 crashes on Windows 7

Dear,

I am a long time user of your software but I recently I literally cannot run it anymore.

After having automatically updated Skype to 5.10, the application always crashes, most commonly at start-up, i.e. immediately after login. Windows takes over and says that Skype has stopped working, so it will be closed and I will be notified when a solution is found. (Yeah, right.)

Sometimes I can use Skype (chat) a couple of minutes before the same story repeats itself.

I did try what you posted here

http://community.skype.com/t5/Windows/Skype-Problems-Troubleshooting/td-p/52260

including the complete uninstall step but with no success.

So I wanted to install an earlier version but the links I find here

http://community.skype.com/t5/General-Discussion/How-to-Download-an-Earlier-Version-of-Skype/td-p/61...

seems to be broken (SkypeSetup pages not found).

So as of now I have no Skype installed anymore. Would you please recommend any viable options or point me to a downloadable earlier version of Skype? [Unfortunately since Skype never gave me any major problem to date, I did not track which working version I was used to run]

Regs

 

 

ML66
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 25-07-2012
Message 1 of 32 (3,957 Views)

Re: Skype 5.10 crashes on Windows 7

[ Edited ]

*lights cigarette*


Download and Reinstall the new Skype 5.10.0.116 version. See if it helps.

 

http://www.skype.com/go/getskype-full

 

If not resolve this issue, then

 

Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

4. Re-run Skype

 

Note: You will need your password to re-log on, and re-set any options from default

 

Check if the issue persists.

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6477
Posts: 32360
Registered: 27-09-2011
Message 2 of 32 (3,947 Views)

Re: Skype 5.10 crashes on Windows 7

Thanks for your reply.

Unfortunately I experience the same old problem as above.


Tamim wrote:

*lights cigarette*


Download and Reinstall the new Skype 5.10.0.116 version. See if it helps.

 

http://www.skype.com/go/getskype-full

 

If not resolve this issue, then

 

Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

4. Re-run Skype

 

Note: You will need your password to re-log on, and re-set any options from default

 

Check if the issue persists.


 

ML66
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 25-07-2012
Message 3 of 32 (3,938 Views)

Re: Skype 5.10 crashes on Windows 7

Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for any recent error messages with timestamp corresponding to Skype crash. You may copy and paste here the text from the General tab.

ruwim
Community Ambassador
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Kudos: 6975
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Registered: 27-06-2011
Message 4 of 32 (3,936 Views)

Re: Skype 5.10 crashes on Windows 7

However, I did find Skype 5.8 and it seems to work perfectly fine.

ML66
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 25-07-2012
Message 5 of 32 (3,928 Views)

Re: Skype 5.10 crashes on Windows 7

*lights cigarette*

 

Thanks for your feedback and just hope that the next Skype updates would fix the issues you are currently experiencing.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6477
Posts: 32360
Registered: 27-09-2011
Message 6 of 32 (3,911 Views)

Re: Skype 5.10 crashes on Windows 7

I have exactly the same problem running Skype V. 5.10.0.116. After 1 or 2 minutes of working normally Skype crashes and my computer freezes completly and needs a hard reboot.

Compatibility mode is off and "debug" in Boot advanced options is not checked. Any help will be greatly appreciated.

Igor_S
Novel Tourist
Kudos: 0
Posts: 1
Registered: 25-07-2012
Message 7 of 32 (3,904 Views)

Re: Skype 5.10 crashes on Windows 7


Igor_S wrote:

I have exactly the same problem running Skype V. 5.10.0.116. After 1 or 2 minutes of working normally Skype crashes and my computer freezes completly and needs a hard reboot.

Compatibility mode is off and "debug" in Boot advanced options is not checked. Any help will be greatly appreciated.


*lights cigarette*

 

Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

4. Re-run Skype

 

Note: You will need your password to re-log on, and re-set any options from default

 

Check if the issue persists.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6477
Posts: 32360
Registered: 27-09-2011
Message 8 of 32 (3,902 Views)

Re: Skype 5.10 crashes on Windows 7

I have exactly the same issue, my skype crashes after talking on it for maybe 3 or 4 minutes. There is no regularity to it, it would sometimes crashes continuously when I try to restart at startup screen, sometimes let me in for some time. If I don't talk to anyone on skype, seems to not crash. 

 

This needs to be fixed!

 

Will post my error messege below.

SbR7yNj
Novel Tourist
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Posts: 1
Registered: 18-09-2012
Message 9 of 32 (3,465 Views)

Re: Skype 5.10 crashes on Windows 7

I am also having issues with skype similar to what the first user of this subject explained. I did a complete uninstall as per another post on this site and reinstalled the new version only to have it crash again. On another note I have also had problems with Mozilla Firefox and Microsoft Word crashing simultaneously with skype. I run windows 7 on a 64-bit system with Kaspersky as my internet security. 

ravinecat7
Casual Adventurer
Kudos: 0
Posts: 7
Registered: 18-09-2012
Message 10 of 32 (3,459 Views)
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