Skpe not connecting windows xp home 32 bit mozilla...

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Skpe not connecting windows xp home 32 bit mozilla firefox

Hi, pleae can anyone help.  I have been using skype on my andriod phone but decided to start using it on my Windows XP home edition laptop 32bit edition.  I have a mobile broadband internet connection.

 

I downloaded the latest version of skype yesterday and logged in updated my profile and was happily chatting to friends.  I powered down my laptop and later tried to log back in to skype and was met with 'skype cannot connect'.  I turned off the leptop and went to bed  This morning I have tried again and get the same message. 

 

I have uninstalled skype and downloaded again and reinstalled...same problem. 

 

I have looked on the FAQ's and checked firewall settings....same problem

 

I have followed some steps to reconfigure connection settings from another thread....same problem.

 

Nothing has changed on the laptop since beinag able to succesfully log in yesterday and I can still log in on my andriod phone.  I am using mozzilla firefox browser.

 

Any ideas will be greatly apprieciated.

 

Thanks

felipe8383
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Message 1 of 22 (633 Views)

Re: Skpe not connecting windows xp home 32 bit mozilla firefox

Please answer all of the following diagnostic questions in your very next reply:

What anti-virus application or security suite is installed?
What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

try to open the page with IE-32bit and post the result
https://apps.skype.com/friendfinder/

Regards,
Tamim
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Tamim
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Message 2 of 22 (628 Views)

Re: Skpe not connecting windows xp home 32 bit mozilla firefox

to expand....the steps I followed to reconfigure the connection were from the 'Skype can't connect!' post from yesterday.
felipe8383
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Message 3 of 22 (626 Views)

Re: Skpe not connecting windows xp home 32 bit mozilla firefox

What anti-virus application or security suite is installed? none
What anti-spyware applications (other than Defender)? I have something called prevex but this only works in IE and the settings have not been altered since successfully loggin on yesterday
What third-party firewall (if any)?None
felipe8383
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Message 4 of 22 (624 Views)

Re: Skpe not connecting windows xp home 32 bit mozilla firefox

The friend finder opens up fine

Regards

Felipe
felipe8383
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Message 5 of 22 (621 Views)

Re: Skpe not connecting windows xp home 32 bit mozilla firefox

Check connection settings

 

In Internet Explorer, Go to, Tools >> Internet Options... >> Connections>> Lan settings , Use a proxy server... if it had been ticked, then... Remove that check. Make sure automatically detect settings is enabled. (Marked)

 

ieoption.PNG

 

In Skype Click Tools >> Click Connection options...

 

type any port between 1024 and 65535

 

check this settings "use port 80 and 443.....incoming connections"

 

... if it had been ticked, then... Remove that check and try then.

 

proxy.PNG

 

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Message 6 of 22 (620 Views)

Re: Skpe not connecting windows xp home 32 bit mozilla firefox

Hi did try that earlier but have tried again ensuring auto detect LAN settings is checked and typed excactly what was in the screen shot of the skype settings but it still gives the same issue.

I can't figure out why it would connect yesterday and not now all that has happened is the laptop has ben turned off.

Regards Felipe
felipe8383
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Message 7 of 22 (613 Views)

Re: Skpe not connecting windows xp home 32 bit mozilla firefox

Have you tried to reset all Skype settings?

 

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Restart Skype.

 

N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

ruwim
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Message 8 of 22 (607 Views)

Re: Skpe not connecting windows xp home 32 bit mozilla firefox

try removing Prevx with this utility

http://info.prevx.com/download.asp?grab=csiuninstalltool

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6485
Posts: 32360
Registered: 27-09-2011
Message 9 of 22 (599 Views)

Re: Skpe not connecting windows xp home 32 bit mozilla firefox

Thanks for the suggestion, just tried it but still the same issue.

I'm gutted
felipe8383
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Posts: 13
Registered: 28-10-2012
Message 10 of 22 (596 Views)
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