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I've recently installed skype on a new laptop and I cannot sign in. The download is all OK, the firewall has been checked to allow Skype access but I keep getting a message saying that Skype can't connect. I'm working on windows.  Anybody have any ideas what's wrong?

dexy183
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I'm having the same problem, I've been using skype for years on this laptop and today it won't let me on. Anyone even know how to get through to the helpdesk?

ciarbyrne
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[ Edited ]

dexy183 wrote:

I've recently installed skype on a new laptop and I cannot sign in. The download is all OK, the firewall has been checked to allow Skype access but I keep getting a message saying that Skype can't connect. I'm working on windows.  Anybody have any ideas what's wrong?


What version of Skype?  Click on Help > About Skype for the specifc version number.

 

What do you see if you open this link with Internet Explorer:

 

https://apps.skype.com/home/

 

If you click Tools > Options > Advanced settings > Connection, what number do you see in the Use port for incoming connections box?

 

Wnat anti-virus/firewall are you running?




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g4pilut
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