Re: Problems with Signing Into Skype - Message "Sk...

Welcome To get started please read our short introduction.
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply
Accepted Solution

Problems with Signing Into Skype - Message "Skype can't connect"

Hello, 

I have been having a problem with signing into Skype since I have updated it a few days ago. I put in my password and click "Sign me in," and after about 1-2 minutes of loading, it says, "Skype can't connect." Is there anything I can do about that? 

Thank you

User1828
Casual Adventurer
Kudos: 0
Posts: 6
Registered: 03-07-2012
Message 1 of 61 (27,748 Views)

Re: Problems with Signing Into Skype - Message "Skype can't connect"

What Firewall and Antivirus applications are installed on your computer?

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6350
Posts: 55221
Registered: 27-06-2011
Message 2 of 61 (27,733 Views)

Re: Problems with Signing Into Skype - Message "Skype can't connect"

McAfee is installed. However, I did not have problems for a long time.
User1828
Casual Adventurer
Kudos: 0
Posts: 6
Registered: 03-07-2012
Message 3 of 61 (27,724 Views)

Re: Problems with Signing Into Skype - Message "Skype can't connect"

I have solved the problem. It was blocked my firewall. Thanks a lot!
User1828
Casual Adventurer
Kudos: 0
Posts: 6
Registered: 03-07-2012
Message 4 of 61 (27,718 Views)

Re: Problems with Signing Into Skype - Message "Skype can't connect"

how did you get the firewall to not block?

lkavanek
Novel Tourist
Kudos: 0
Posts: 1
Registered: 04-07-2012
Message 5 of 61 (27,671 Views)

Re: Problems with Signing Into Skype - Message "Skype can't connect"

I tried to log-in to skype and I still get the message "cannot connect"  need help

acutemi007
Novel Tourist
Kudos: 0
Posts: 1
Registered: 04-07-2012
Message 6 of 61 (27,436 Views)

Re: Problems with Signing Into Skype - Message "Skype can't connect"

I use McAfee. Go to Action Menu > View Application List. At this point you should see a list of programs installed in your computer. Find the Skype files and check all boxes related to Skype which are blocked. Then click "Approve" and Skype should work after that.

I hope that's clear and helps.

User1828
Casual Adventurer
Kudos: 0
Posts: 6
Registered: 03-07-2012
Message 7 of 61 (27,402 Views)

Re: Problems with Signing Into Skype - Message "Skype can't connect"

I am experiencing the same problem; have only used Skype for the past month with no issues.  A few days ago, I went to sign in and it said Can't connect to Skype.  I am also using McAfee.  As I am new to this, not too good at troubleshooting.  Not sure where the Action Menu is...is this in McAfee or in Skype.  Would you be so kind to direct me so I can see if this fixes my problem.

mommabear_paula
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 04-07-2012
Message 8 of 61 (27,326 Views)
Highlighted

Re: Problems with Signing Into Skype - Message "Skype can't connect"

Step 1: Click "Action Menu" (It is hightlighted in yellow)

Step 1.JPG

 

Step 2: Click "View Application List" (Circled in red)

Step 2.jpg

Step 3 and 4: Search for the Skype files and see which ones are "blocked. Check the boxes which are "blocked" (as circled in yellow). Then click "approve" (as circled in yellow).

 

Step 3.JPG

 

User1828
Casual Adventurer
Kudos: 0
Posts: 6
Registered: 03-07-2012
Message 9 of 61 (27,289 Views)

Re: Problems with Signing Into Skype - Message "Skype can't connect"

omg thats the prob i have with MCafee! how did u open that mcafee programm? pls help me
johnyphx
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 04-07-2012
Message 10 of 61 (27,267 Views)
Reply

© 2015 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling