Problem with playback device

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Problem with playback device

When i try to do a call or a videocall is impossible cause i receive the message "Problem with playback device".

I have uninstalled and reinstalled skype without success....

I use windows xp...

HELP ME PLS

showingc2c
Casual Tourist
Kudos: 0
Posts: 1
Registered: 17-07-2011
Message 1 of 24 (149,578 Views)

Re: Problem with playback device

[ Edited ]

Please see this and follow the instructions and reboot. Please copy/paste the link below into the browser window of your choice:

 

support.skype.com/en-us/faq/FA10658/How-can-I-ensure-my-DirectX-and-graphics-drivers-are-working-correctly

 

If the above fails to resolve this issue, please do this:

 

In your case and your case only.

1. Please stop any and all running Skype Client programs on your system.

2. Using your Windows Control Panel Add/Remove Programs uninstall Skype, when prompted to save your history, choose yes.

3. Using Windows File Explorer ("What you use to view files with") do:

%appdata%\skype

If you find a file called shared.xml right click on it and choose delete.

4. If you see a folder for the Skype name in question, click on it, if you see a file called Config.xml right click on it and choose delete.

5. Using the Windows file Explore enter:

%programfiles%

Right click on the Skype folder and choose delete.

6. Please install the beta version using the instructions below:

You can install the current beta release by doing this from the top of this page:

Get Skype -> Windows -> Choose the beta release.

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

Also, do you have all Windows updates and updates to any hardware devices by the manufacturers?

 

 

You can also use a IP Camera as your camera for Skype video Example Instructions
TheUberOverLord
Aviator
Kudos: 501
Posts: 12505
Registered: 27-06-2011
Message 2 of 24 (149,570 Views)

Re: Problem with playback device

I am trying to correct the same issue. Video calling was working just fine. Then I had some virus and worm issues and had my computer fixed. Now it tells me that I have a Problem with the playback device. I am trying to follow the instructions below and I am not sure where I should be entering %programfiles% and %appdata%\skype in windows explorer and is windows explorer different from windows file explorer

VinceM
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 04-08-2011
Message 3 of 24 (149,418 Views)

Re: Problem with playback device

You can use a Run command window as well to enter the text. To invoke a run command window you can use both these keyboard keys at the same time:

 

Windows Key ("Looks like a flag") and the "R" key.

 

In your case and your case only.

1. Please stop any and all running Skype Client programs on your system.

2. Using your Windows Control Panel Add/Remove Programs uninstall Skype, when prompted to save your history, choose yes.

3. Using Windows File Explorer ("What you use to view files with") do:

%appdata%\skype

If you find a file called shared.xml right click on it and choose delete.

4. If you see a folder for the Skype name in question, click on it, if you see a file called Config.xml right click on it and choose delete.

5. Using the Windows file Explorer enter:

%programfiles%

Right click on the Skype folder and choose delete.

6. Please install the normal version using the instructions below:

You can install the current normal release by doing this from the top of this page:

Get Skype -> Windows -> Choose the normal release.

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

Also, what operating system are you on and do you have all Windows updates and updates to any hardware devices by the manufacturers?

You can also use a IP Camera as your camera for Skype video Example Instructions
TheUberOverLord
Aviator
Kudos: 501
Posts: 12505
Registered: 27-06-2011
Message 4 of 24 (149,415 Views)

Problem with playback device


TheUberOverLord wrote:

Please see this and follow the instructions and reboot. Please copy/paste the link below into the browser window of your choice:

 

support.skype.com/en-us/faq/FA10658/How-can-I-ensure-my-DirectX-and-graphics-drivers-are-working-correctly

 

If the above fails to resolve this issue, please do this:

 

In your case and your case only.

1. Please stop any and all running Skype Client programs on your system.

2. Using your Windows Control Panel Add/Remove Programs uninstall Skype, when prompted to save your history, choose yes.

3. Using Windows File Explorer ("What you use to view files with") do:

%appdata%\skype

If you find a file called shared.xml right click on it and choose delete.

4. If you see a folder for the Skype name in question, click on it, if you see a file called Config.xml right click on it and choose delete.

5. Using the Windows file Explore enter:

%programfiles%

Right click on the Skype folder and choose delete.

6. Please install the beta version using the instructions below:

You can install the current beta release by doing this from the top of this page:

Get Skype -> Windows -> Choose the beta release.

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

Also, do you have all Windows updates and updates to any hardware devices by the manufacturers?

 

 



TheUberOverLord wrote:

Please see this and follow the instructions and reboot. Please copy/paste the link below into the browser window of your choice:

 

support.skype.com/en-us/faq/FA10658/How-can-I-ensure-my-DirectX-and-graphics-drivers-are-working-correctly

 

If the above fails to resolve this issue, please do this:

 

In your case and your case only.

1. Please stop any and all running Skype Client programs on your system.

2. Using your Windows Control Panel Add/Remove Programs uninstall Skype, when prompted to save your history, choose yes.

3. Using Windows File Explorer ("What you use to view files with") do:

%appdata%\skype

If you find a file called shared.xml right click on it and choose delete.

4. If you see a folder for the Skype name in question, click on it, if you see a file called Config.xml right click on it and choose delete.

5. Using the Windows file Explore enter:

%programfiles%

Right click on the Skype folder and choose delete.

6. Please install the beta version using the instructions below:

You can install the current beta release by doing this from the top of this page:

Get Skype -> Windows -> Choose the beta release.

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

Also, do you have all Windows updates and updates to any hardware devices by the manufacturers?

 

 



TheUberOverLord wrote:

Please see this and follow the instructions and reboot. Please copy/paste the link below into the browser window of your choice:

 

support.skype.com/en-us/faq/FA10658/How-can-I-ensure-my-DirectX-and-graphics-drivers-are-working-correctly

 

If the above fails to resolve this issue, please do this:

 

In your case and your case only.

1. Please stop any and all running Skype Client programs on your system.

2. Using your Windows Control Panel Add/Remove Programs uninstall Skype, when prompted to save your history, choose yes.

3. Using Windows File Explorer ("What you use to view files with") do:

%appdata%\skype

If you find a file called shared.xml right click on it and choose delete.

4. If you see a folder for the Skype name in question, click on it, if you see a file called Config.xml right click on it and choose delete.

5. Using the Windows file Explore enter:

%programfiles%

Right click on the Skype folder and choose delete.

6. Please install the beta version using the instructions below:

You can install the current beta release by doing this from the top of this page:

Get Skype -> Windows -> Choose the beta release.

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

Also, do you have all Windows updates and updates to any hardware devices by the manufacturers?

 

 


Hello, I'm trying to call/ video call computer. It shows problem with playback device. I'm using windows 7 and my computer is up to date with latest windows update and latest direct x driver software, version of 11.0 something. Can you please tell me how to fix this problem. Can you please get back to me ASAP!!!

yawarabrar
Novel Tourist
Kudos: 0
Posts: 1
Registered: 07-08-2011
Message 5 of 24 (149,391 Views)

Re: Problem with playback device

Thank you very much. I followed the instructions and everything is working as it should. Thank you.

 

 

VinceM
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 04-08-2011
Message 6 of 24 (149,375 Views)

Re: Problem with playback device

[ Edited ]

You are very welcome, glad to help.

You can also use a IP Camera as your camera for Skype video Example Instructions
TheUberOverLord
Aviator
Kudos: 501
Posts: 12505
Registered: 27-06-2011
Message 7 of 24 (149,373 Views)

Re: Problem with playback device

Everytime i click video call it doesn't get thru and just post a sign telling " problem with playback device". Please help me with this. THANKS.

winsilao
Novel Tourist
Kudos: 0
Posts: 1
Registered: 31-08-2011
Message 8 of 24 (148,962 Views)

Re: Problem with playback device


winsilao wrote:

Everytime i click video call it doesn't get thru and just post a sign telling " problem with playback device". Please help me with this. THANKS.


 

Do you have all Windows updates and updates to your system and any hardware devices by the manufacturers?

 

Please also see these:

 

https://support.skype.com/en-us/faq/FA10658/How-can-I-ensure-my-DirectX-and-graphics-drivers-are-wor...

 
If you are using WIN7 please see this: https://support.skype.com/en-us/faq/FA10330/Sound-guide-Windows-7

 

http://support.skype.com/en-us/category/CALL_QUALITY/

 

Note: the above link has 2 pages so please view them both.

 

https://support.skype.com/en-us/faq/FA265/How-can-I-make-a-test-call

 

https://support.skype.com/en-us/faq/FA10746/How-can-I-improve-my-audio-quality

 

Also, you can use the Skype client program window at anytime and do:

 

Hellp -> Call Quality Guide -> Sound Check Wizard

 

A new version has just been released August 23, 2011:


Please download from here and when prompted click the open or run button: http://skype.com/go/getskype-full

 

This new version is 5.5.0.114 to check what version you have, using the main Skype client window please do:

 

Help -> About Skype

 

 

Do you have all Windows updates and updates to your system and any hardware devices by the manufacturers?


Please see these:


https://support.skype.com/en-us/faq/FA10658/How-can-I-ensure-my-DirectX-and-graphics-drivers-are-wor...

 

http://support.skype.com/en/category/VID_CALL


Also, you can use the Skype client program window at anytime and do:

 

Hellp -> Call Quality Guide -> Sound Check Wizard

 

Note: The Sound Check Wizard also supports Video as well.

You can also use a IP Camera as your camera for Skype video Example Instructions
TheUberOverLord
Aviator
Kudos: 501
Posts: 12505
Registered: 27-06-2011
Message 9 of 24 (148,937 Views)

Re: Problem with playback device

Hello, I've tried all the above with no luck. I'm on XP, Nvidia 5200 graphics card, logitech cam. I just tried downloading ooVoo and it works. I'm not sure why I can't get Skype to work. The camera is good as it works on other laptop
datspeed13
Novel Tourist
Kudos: 0
Posts: 1
Registered: 24-09-2011
Message 10 of 24 (148,046 Views)
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