No sound coming through my usb headphone ?????

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No sound coming through my usb headphone ?????

[ Edited ]

HI TO SKYPE SUPPORT

 

Well, on Sept 8th I bought some new credit for my skype and downloaded the latest version. 5.5.

 

I'm using Windows XP equipped with the usb headphone for couple of years now...

Everything worked fine up to now.

 

Since Sept. 8th, no sound coming through my usb headphone ? the sound comes from my PC's' microphones..... I have already tried a lot to solve this issue.

 

For days looking for a similar post, found nothing matching, followed your technical set up advices as suggested by you guys,  nothing found, everything is OK (it is now for years I'm connected this way and never met this kind of problem).

I took my headphone with me and plugged it in another PC, it worked ! wow !!!, but weird however !!!! I plugged another usb to my PC it worked !! I have also tried testing the free call test, again the same problem;  the sound comes only through  the mikes of my computer !!!!!! well, well, this is starting to be very annoying buy now !!!

 

So, what is the deal ? I don't understand what could be the problem that the sound would not go through my usb headphone ?

 

Hope to hear you very soon !

thxs a lot

SOLEIL2270
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Re: No sound coming through my usb headphone ?????


SOLEIL2270 wrote:

HI TO SKYPE SUPPORT

 

Well, on Sept 8th I bought some new credit for my skype and downloaded the latest version. 5.5.

 

I'm using Windows XP equipped with the usb headphone for couple of years now...

Everything worked fine up to now.

 

Since Sept. 8th, no sound coming through my usb headphone ? the sound comes from my PC's' microphones..... I have already tried a lot to solve this issue.

 

For days looking for a similar post, found nothing matching, followed your technical set up advices as suggested by you guys,  nothing found, everything is OK (it is now for years I'm connected this way and never met this kind of problem).

I took my headphone with me and plugged it in another PC, it worked ! wow !!!, but weird however !!!! I plugged another usb to my PC it worked !! I have also tried testing the free call test, again the same problem;  the sound comes only through  the mikes of my computer !!!!!! well, well, this is starting to be very annoying buy now !!!

 

So, what is the deal ? I don't understand what could be the problem that the sound would not go through my usb headphone ?

 

Hope to hear you very soon !

thxs a lot


 

Using the main Skype program window menu, please do:

 

Tools -> Options -> Audio Settings

 

Please make sure that both the basic and advanced settings have the same and proper audio devices selected. If you make any changes while in the basic or advanced windows, please click the "Save Button".

 

Do you have all Windows updates and updates to your system and any hardware devices by the manufacturers?


If this is a USB device, please unplug it and plug it back in while Skype is running. Then go to your Audio devices in Skype and check both the basic and advanced pages, once the proper devices are selected, please click the "Save" button. If this did not help, please see the below:


Please also see these:

 

https://support.skype.com/en-us/faq/FA10658/How-can-I-ensure-my-DirectX-and-graphics-drivers-are-wor...

 
If you are using WIN7 please see this: https://support.skype.com/en-us/faq/FA10330/Sound-guide-Windows-7

 

http://support.skype.com/en-us/category/CALL_QUALITY/

 

Note: the above link has 2 pages so please view them both.

 

https://support.skype.com/en-us/faq/FA265/How-can-I-make-a-test-call

 

https://support.skype.com/en-us/faq/FA10746/How-can-I-improve-my-audio-quality

 

Also, you can use the Skype client program window at anytime and do:

 

Hellp -> Call Quality Guide -> Sound Check Wizard

 

A new version has just been released September 1, 2011:


Please download from here and when prompted click the open or run button: http://download.skype.com/SkypeSetup.exe

 

This new version is 5.5.0.115 to check what version you have, using the main Skype client window please do:

 

Help -> About Skype

 

TheUberOverLord
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Posts: 12505
Registered: 27-06-2011
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