Re: No Video or Cant hear the other person

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No Video or Cant hear the other person

My moms web cam is Plugged in but I cant see her video and I cant hear her but she can hear me. What can I do


Novel Tourist
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Registered: 10-05-2012
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Re: No Video or Cant hear the other person

[ Edited ]

Is your mom computer literate enough for her to join this forum conversation?  It will be hard for anyone here to ask questions and make suggestion to you, then you to her, and so on.   Or are you located close enough that you have phyisical access to Mom's computer?


For starters:


What version of Skype is Mom running?  She should click on Help > About for the specific version number.


What version of Windows.


What type webcam?


Does the webcam work on with an other programs, or can she see her own video at this webcam test site:


edit:  Is video and audio normal for you with other contacts?

Please note: I do not respond to requests for help via Private Message.
Former Ambassador
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