My skype won't connect to the internet

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My skype won't connect to the internet

My internet works fine but my skype will not connect to it and I have tried many things and nothing has worked

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Tamim
Super Aviator

images.message_type_solution.altAccepted Solution

Try to uninstall McAfee using the Consumer Products Removal tool (MCPR)

 

http://service.mcafee.com/FAQDocument.aspx?id=TS101331

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

 

After uninstall restart your computer and then try running Skype.

 

 

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thunderwings
Routine Adventurer
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Posts: 18
Registered: 14-11-2012
Message 1 of 38 (5,448 Views)

Re: My skype won't connect to the internet

Please answer all of the following diagnostic questions in your very next reply:

What anti-virus application or security suite is installed?
What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

try to open the page with IE-32bit and post the result
https://apps.skype.com/home/

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

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Tamim
Super Aviator
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Registered: 27-09-2011
Message 2 of 38 (5,434 Views)

Re: My skype won't connect to the internet

[ Edited ]

The only anti virus that I know is working was in stalled after the problem started but I will still tell what it is: AVG.
Anti spyware other than defender none
and the only fire wall I know of is the windows fire wall

thunderwings
Routine Adventurer
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Registered: 14-11-2012
Message 3 of 38 (5,424 Views)

Re: My skype won't connect to the internet

Try to open the page below with Internet Explorer 32 bit and post the result
http://javatester.org/javascript.html

 

Add / Allow skype program to AVG exception list

 

In AVG >> click "Resident Shield" >> "Manage exceptions" >> "Add Path" >> Locate Skype folder inside program files

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6082
Posts: 32360
Registered: 27-09-2011
Message 4 of 38 (5,420 Views)

Re: My skype won't connect to the internet

OK I opened the link and the page came up fine but when I followed the link on that page to skype the new skype page is just loading

thunderwings
Routine Adventurer
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Registered: 14-11-2012
Message 5 of 38 (5,416 Views)

Re: My skype won't connect to the internet

for that java script one it says it is working
thunderwings
Routine Adventurer
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Registered: 14-11-2012
Message 6 of 38 (5,413 Views)

Re: My skype won't connect to the internet

Try to start your Windows in "Safe mode with networking".

restart your computer.
repeatedly tap F8 as you boot.
select option "Safe mode with networking".

- Run Skype.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6082
Posts: 32360
Registered: 27-09-2011
Message 7 of 38 (5,411 Views)

Re: My skype won't connect to the internet

nope it still won't work
thunderwings
Routine Adventurer
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Registered: 14-11-2012
Message 8 of 38 (5,409 Views)

Re: My skype won't connect to the internet

Check Proxy settings

 

In Internet Explorer, Go to, Tools >> Internet Options... >> Connections>> Lan settings , Use a proxy server... if it had been ticked, then... Remove that check. Make sure automatically detect settings is enabled. (Marked)

 

ieoption.PNG

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6082
Posts: 32360
Registered: 27-09-2011
Message 9 of 38 (5,402 Views)

Re: My skype won't connect to the internet

it already looks like that
thunderwings
Routine Adventurer
Kudos: 0
Posts: 18
Registered: 14-11-2012
Message 10 of 38 (5,398 Views)
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