Microphone not working during video call (V5.3)

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Microphone not working during video call (V5.3)

This is a Windows 7 laptop with built-in webcam and microphone (Acer Aspire 5742)

 

The webcam/mic work fine as have been tested independent of Skype. The mic works fine during test call.

 

When making a voice only call it is OK, but when making a video cal the other person only gets my video and noy my sound.

 

I have checked options>audio setting> and the onboard mic is set (there is only one mic). it is picking up sound as the green sound activity bar flutters.

 

Is there a solution to this odd problem? This is the latest version of Skype: 5.3.0.120

 

much appreciated

RENESIS
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 21-07-2011
Message 1 of 3 (5,516 Views)

Re: Microphone not working during video call (V5.3)

Please follow these Steps:

 

1. Only do Step 1 if you are on WIN7:

 

Stop Skype.

 

Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.

 

Try to launch Skype.

 

2. If Step 1 fails or you are NOT using WIN7 do:

 

Open an Internet Explorer browser, and go to msn.com, what happens?

 

If it fails, Please do the instructions below. Using your Windows Control Panel, please do:

 

Internet Options -> Advanced Tab Please click the "Reset" button.

 

Then, Go to the Connections Tab.

 

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.

 

Close any open Internet Explorer browser windows, open a new IE browser window and try msn.com again. What happens? If it works, please stop/start Skype What happens?

 

3. If Step 2 does NOT solve the problem:

 

Please install the beta version using the instructions below:

 

You can install the Current beta release by doing this from the top of this page:

 

Get Skype -> Windows -> Choose the beta release, please do NOT remove what you already have installed, simply, install over.

 

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

 

Also, what operating system are you on?

 

What is the Make and Model of your computer?

 

Do you have all Windows updates and updates to any hardware devices by the manufacturers?

TheUberOverLord
Aviator
Kudos: 582
Posts: 12505
Registered: 27-06-2011
Message 2 of 3 (5,508 Views)

Re: Microphone not working during video call (V5.3)

I had the same problem in the same laptop and what i tried is the opposite to what TheUberOverLord said about compatibility. I right-clciked on the Skype launcher/icon with Skype shutted off and in Compatibilty TAB because it was disabled, I enabled it with Windows XP Service Pack 3 and that fixed this issue! I hope that a year later this solution helps someone!

britrockfer
Novel Tourist
Kudos: 0
Posts: 1
Registered: 06-07-2012
Message 3 of 3 (3,552 Views)
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