Hello, for some reason yesterday when I restarted my computer and logged back into Skype it said that Skype was updating even tho I didn't request an update. I just realized that all the snapshots I took prior to yesterday have completely disappeared. Is there any way to retrieve these pictures that span over a few years? I didn't move, delete, or format anything.
Solved! Go to Solution.
Your snapshots have not disappeared, but the location of Snapshots Gallery has changed. Your snapshots are still saved in the old location.
It's hilarious that Skype has not informed about this change in the last 6.14 version.
Can you please report back which Windows version you are on?
I can't reproduce the problem with the snapshot folder location changing through a Skype for Windows update. I am using Windows 8.1
Thanks for reporting this issue. This seems to only affect users on Windows version prior Windows 8. We've forwarded this to the product team for investigation. Please use Ruwim's workaround above to manually navigate to the folder on your harddrive containing your older snapshots.