Keeps shutting skype off.

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply

Re: Keeps shutting skype off.


Zombiebamfxd wrote:

Every time I get on skype it says skype has stopped working and than closes it down, I can't even type a message to my friend to tell them what is going on let alone type a message without it shutting down, I was checking some things and it said I needed to update problem is its already up to date and I don't need to update, but knowing that it would still say it I tried to reinstall and all I got was the same problem I'm confused on how to fix it I just want to be able to talk to my friends again.


Uninstall the current version of Skype, then reinstall the new Skype 5.7 beta version. See if it helps.

 

Download Skype 5.7 Beta for Windows:

 

http://www.skype.com/go/getskype-beta-full/

 

If not resolve this issue, then

 

Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Delete folder "Skype".

 

4. Re-run Skype

 

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6096
Posts: 32360
Registered: 27-09-2011
Message 11 of 16 (138 Views)

Re: Keeps shutting skype off.

I was having the same problem.  I tried reinstalling and that didn't work so I tried it again.  The second time I think I downloaded an earlier version of Skype.  Whatever happened, it works now.  I'm using Skype 5.5.0.124.  Not sure if that's the newest or not. 

 

Kat418
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 31-12-2011
Message 12 of 16 (133 Views)

Re: Keeps shutting skype off.

Go back to 5.5....that worked for me.

Kat418
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 31-12-2011
Message 13 of 16 (133 Views)

Re: Keeps shutting skype off.

You do not need to uninstall what you have, simply install over what you have, with this:

 

At the moment the quickest method to fix this is to install the beta version from here: http://skype.com/go/getskype-beta

TheUberOverLord
Aviator
Kudos: 578
Posts: 12505
Registered: 27-06-2011
Message 14 of 16 (114 Views)

Re: Keeps shutting skype off.

Or wait till they get the progressive ad off it happened before same company ad triggered the crash now its back so you could wait.

WOWKHRiku
Reliable Adventurer
Kudos: 1
Posts: 205
Registered: 18-12-2011
Message 15 of 16 (105 Views)

Re: Keeps shutting skype off.

Yes, the issue causing this is public knowledge. For those that wish to get Skype working quickly, that are having this issue.

 

You do not need to uninstall what you have, simply install over what you have, with this:

 

At the moment the quickest method to fix this is to install the beta version from here: http://skype.com/go/getskype-beta

TheUberOverLord
Aviator
Kudos: 578
Posts: 12505
Registered: 27-06-2011
Message 16 of 16 (78 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling