I cant add new contact

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I cant add new contact

i cant add new contact.only blank page is displayed.no form to even search to user names or add trough e mail. only blank what is the problem.my internet canection speed is  good(3.5mbps)

nearly

indika250
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Registered: 24-12-2012
Message 1 of 3 (2,087 Views)

Re: I cant add new contact

[ Edited ]

Please check this KB article first.

 

Is my PC running the 32-bit or 64-bit version of Windows?

 

Then try to re-register library files.

 

PC is running the 64-bit version of Windows

 

a)     Click Start.

b)     In the search box type cmd

c)     Right click on cmd and select Run as administrator.

d)     Type the following commands and press ENTER.

 

cd\

cd windows\SysWOW64

regsvr32 jscript.dll

regsvr32 vbscript.dll

regsvr32 jscript9.dll

 

Restart your PC.

 

PC is running the 32-bit version of Windows

 

a)     Click Start.

b)     In the search box type cmd

c)     Right click on cmd and select Run as administrator.

d)     Type the following commands and press ENTER.

 

regsvr32 jscript.dll

regsvr32 vbscript.dll

regsvr32 jscript9.dll

 

Restart your PC.

 

Please note that, there is a space after regsvr32 and jscript9.dll is for IE9 / IE 10 version.

 

Which version of Internet Explorer am I using?

 

If still the issue persists,

 

Try LegacyLogin,

 

http://community.skype.com/t5/Windows/Skype-wont-open-actual-interface/m-p/931822/highlight/true#M68...

 

Ensure that Javascript is working on your browser (IE32-bit Version).

 

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)

 

winkey1.png

 

Type: iexplore.exe and press Enter

Type the URL: http://javatester.org/javascript.html

 

Test Javascript with IE 32-bit Version.

Regards,
Tamim
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Tamim
Super Aviator
Kudos: 6180
Posts: 32360
Registered: 27-09-2011
Message 2 of 3 (2,084 Views)

Re: I cant add new contact


indika250 wrote:

i cant add new contact.only blank page is displayed.no form to even search to user names or add trough e mail. only blank what is the problem.my internet canection speed is  good(3.5mbps)

nearly


What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

 

See this on potential problems with Content Adviser in Internet Explorer:

 

http://community.skype.com/t5/Windows/Can-t-add-contact-Home-page-unavailable/m-p/218566/message-uid...

 

What do you see when you open this link in your Internet Explorer (must be IE 32-bit version)?

 

https://apps.skype.com/friendfinder/

 

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

ruwim
Community Ambassador
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Registered: 27-06-2011
Message 3 of 3 (2,067 Views)
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