I can't sign in to skype

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I can't sign in to skype

I push on "sign in to skype" I waiting more or less 5 minutes and I get announcement "connection is fail"

I tried to connect with another user and to reinstall and the problem is back

please help

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lalout68
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images.message_type_solution.altAccepted Solution

The problem has been fixed !

 

Initial troubleshooting by completely de-installing and re-installing Skype with 5.10 and the latest version did not help.

 

I have the Windows 7 firewall and Norton.

 

Solution

When I completed the last attempt of installing 5.10 after following the instructions given here:  https://support.skype.com/en/faq/FA10634/How-can-I-completely-uninstall-and-then-reinstall-Skype?

 

and the installation was completing, I noticed a Norton pop-up stating that it had blocked Skype !!!  Probably something that came with an auto update. I went into Norton "history" which listed Skype as blocked. I highlighted that line then on 'more info' and got the option to unblock Skype. Then signed on to Skype and voila - I'm operational again.

 

I hope this helps.

 

 

 

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grindrs
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Message 1 of 53 (5,785 Views)

Re: I can't sign in to skype

After having been prompted to install an upgrade I can no longer use Skype as I keep getting the "Skype can't connect" after entering my password. Skype worked perfectly before that.

I have deinstalled and reinstalled 5.10 but have the same problem.

Running Windows 7 with up-to-date drivers and have absolutely no other problems. Internet is working fine.  I frequently buy phone credit to make calls and currently have credit on my account. Any help to get Skype working again would be greatly appreciated. 

 

lalout68
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Message 2 of 53 (5,763 Views)

Re: I can't sign in to skype

What Firewall and Antivirus applications are installed on your computer?

ruwim
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Message 3 of 53 (5,747 Views)

Re: I can't sign in to skype

I'm having the exact same issues! After the last "upgrade" I can no longer sign into skype and am getting the same error msg. THe only difference is that I'm using Vista. I'm deleted and reinstalled, I have even attempted reinstalling an older version of Skype with no success. Have you figured out the problem??

kathy_czach
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Message 4 of 53 (5,704 Views)

Re: I can't sign in to skype

What Firewall and Antivirus applications are installed on your computer?

ruwim
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Message 5 of 53 (5,701 Views)

Re: I can't sign in to skype

I'm having the same issue...it worked fine for months and the next day... Skype can't connect.

 

I am not using ANY firewalls or anything on my computer.

 

Pls help!!!! 

Thank you

Ifat
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Message 6 of 53 (5,697 Views)

Re: I can't sign in to skype

CORRECTION - I have McAfee installed on mine :happy:

 

Thanks!

Ifat
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Message 7 of 53 (5,696 Views)

Re: I can't sign in to skype

To the blog moderator! I am pretty miffed at how poorly skype is working. I am getting the same "cannot connect" message. I actually thought I could depend on this product to be somewhat reliable after actually paying for a phone number etc.

 

Can you guys please get your act together?

 

I am running wondows 7, macafee and have all upgrades installed.

 

And need to get things done versus be talking to you about why your product is not performing.

SteveZ
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Message 8 of 53 (5,692 Views)

Re: I can't sign in to skype

Ok Skype people. for some reason skype is bewildered by the macafee firewall. do you test your software for compatibility before shipping? i turned off the firewall and woola it works again. but i'd really like to protect my computer...
SteveZ
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Message 9 of 53 (5,691 Views)

Re: I can't sign in to skype


Ifat wrote:

CORRECTION - I have McAfee installed on mine :happy:

 

Thanks!


You need to configure McAfee’s Firewall to allow Skype traffic or completely disable it.

 

https://community.mcafee.com/thread/37324

 

ruwim
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