I can't log in to my skype account.

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I can't log in to my skype account.

For the past two days I have been unable to log on to my skype account.  I have uninstalled and reinstalled, Changed my username and password.  But nothing is working to solve the problem.  Also in the past I have been having problems when I video dial someone and it just rings and rings and won't hang up and I can't hang up unless I shut my whole computer down.  I am using the free download and I have Windows 7.  Thank you  Jill

jillsmialek
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Registered: 28-09-2011
Message 1 of 6 (24,233 Views)

Re: I can't log in to my skype account.


jillsmialek wrote:

For the past two days I have been unable to log on to my skype account.  I have uninstalled and reinstalled, Changed my username and password.  But nothing is working to solve the problem.  Also in the past I have been having problems when I video dial someone and it just rings and rings and won't hang up and I can't hang up unless I shut my whole computer down.  I am using the free download and I have Windows 7.  Thank you  Jill


Please follow these Steps:

 

1. Only do Step 1 if you are on WIN7:

 

Stop Skype.

 

Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.

 

Try to launch Skype.

 

2. If Step 1 fails or you are NOT using WIN7 do:

 

Open an Internet Explorer browser, and go to https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... , what happens?

 

If you see a message box that contains a connect button, please click on the connect button.

 

If the page fails to display, Please do the instructions below. Using your Windows Control Panel, please do:

 

Internet Options -> Advanced Tab Please click the "Reset" button.

 

Then, Go to the Connections Tab.

 

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.

 

Close any open Internet Explorer browser windows, open a new IE browser window and try https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... again. What happens? If it works, please stop/start Skype What happens?

 

3. If Step 2 does NOT solve the problem:

 

Please install the normal version using the instructions below:

 

You can install the Current release by clicking this link: http://download.skype.com/SkypeSetup.exe

Please do NOT remove what you already have installed, simply, install over.

 

 

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

 

Also, what operating system are you on?

 

What is the Make and Model of your computer?

 

Do you have all Windows updates and updates to any hardware devices by the manufacturers?

TheUberOverLord
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Registered: 27-06-2011
Message 2 of 6 (24,154 Views)

Re: I can't log in to my skype account.

No help.  My wife has Skype on her iPad and it works.  But when she wants to log in on her laptop, she can't log in.  Yes, she logged out from the iPad (as much as Skype let's you log out... which is another complaint).  We reinstalled on her computer, used a temporary password... nothing works.

 

I'm really starting to hate this program.  Not a fan any more. 

 

NEXT!!!

 

Funksavage
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Registered: 15-11-2011
Message 3 of 6 (23,965 Views)

Re: I can't log in to my skype account.

i have skype on my f0n.n0kia c5_03..i was enj0ying using it b4 but suddenly i cant l0g.in anym0re.but only n my f0n..there s n0 pr0blem on my laptap.i juz want to kn0w wats wr0ng n my f0n c0z u kn0w this s m0re easier to open while i am n my bed or anyWHere rather than opening n my laptap.pls help.tnx
Posted from Nokia C5-03
jenniferperante
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Registered: 25-02-2013
Message 4 of 6 (19,536 Views)

Re: I can't log in to my skype account.

For two days I can't access to my account on the iPad please help me.
Posted from Apple iPad
Aishadabo
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Registered: 22-08-2013
Message 5 of 6 (12,322 Views)

Re: I can't log in to my skype account.

Old thread closed; additional posts not related to topic content. Last post transferred to Skype for Mobile: Android message board.

Elaine
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