I can't install Windows 7 skype on Windows 8 compu...

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I can't install Windows 7 skype on Windows 8 computer?

Today I decided to update my Skype so I go to the website and download the latest version. And I first uninstall my Skype, deleted all the folders, then I reinstalled the one that I just downloaded. And it's when all the problems start...

After I finished installation, I open up Skype, and just before I have the chance to log in, my computer crashed, a blue screen with a very big ":sad:" sad face appeared and said that there's some errors that the computer has to restart, so it restart automatically.

Okay, so I waited for it to restart. And when restarted, I checked my control panel, there's no Skype at all. So I reinstalled Skype again, guess what? Same thing happened again!!!

So I think it might be the latest version's problem, therefore I downloaded the earlier version (which I was using untill today), but it doesn't help, the same problem appears.

I'm pretty mad about it because I can't use Windows 8's Skype, and right not Skype is not letting me using Windows 7's too? I just paid to become a Premium account two days ago.

Can anyone please help? Thank you very much

retrospect0603
Novel Adventurer
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Posts: 3
Registered: 14-01-2013
Message 1 of 6 (2,587 Views)

Re: I can't install Windows 7 skype on Windows 8 computer?

Try to start your Windows in "Safe mode with networking".

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)

 

winkey1.png

 

type: msconfig.exe and press Enter

 

Boot >> Mark safe boot >> Mark Network

 

safemode.PNG


Restart your computer.

 

Download, unzip and run SafeMSI

http://www.windowsitpro.com/content/content/83387/SafeMSI.zip

 

then, Install Skype with this MSI installer

http://www.skype.com/go/getskype-msi

 

Restart your computer to Normal Mode. (Run msconfig and untick Safe mode)

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Registered: 27-09-2011
Message 2 of 6 (2,580 Views)

Re: I can't install Windows 7 skype on Windows 8 computer?

Thank you very much for your reply. It solved my problem temporarily, but 6 hours later (yes, exactly 6 hours), the problem come back again!!!!!

It's the sad face blue screen again, then Windows restarts, and then when I log in to Skype it goes to the sad face blue screen.

This Skype thing is crazy...

retrospect0603
Novel Adventurer
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Posts: 3
Registered: 14-01-2013
Message 3 of 6 (2,568 Views)

Re: I can't install Windows 7 skype on Windows 8 computer?

Please post event viewer log in your very next reply.

Click Start >> Run >> Type eventvwr.msc /s
Custom Views >> Administrative Events
Look for any error message related to Skype crash.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
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Registered: 27-09-2011
Message 4 of 6 (2,565 Views)

Re: I can't install Windows 7 skype on Windows 8 computer?

[ Edited ]

I don't know which one is related to Skype, it doesn't say and there are several warnings, errors, and criticals.
And I'm just look according to the time when Skype crashed, there is on warning called User Profile Service, DistributedCOM, Application Error, .NET Runtime, EventLog, Kernel-Power, and Kernel-PnP.

I'll post the content of DistributedCOM, User Profile Service, .NET Runtime and Application Error.

Sorry it's a lot but thank you for your patience.

 

DistributedCOM:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-1:cool: from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable).

This security permission can be modified using the Component Services administrative tool.

 

User Profile Service:

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.  

 DETAIL -
 46 user registry handles leaked from \Registry\User\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002:
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Connections
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Policies\Microsoft\SystemCertificates
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\trust
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\trust
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\trust
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\CA
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\CA
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\CA
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\Windows\CurrentVersion\Uninstall
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\MY
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\TrustedPeople
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\TrustedPeople
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\TrustedPeople
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\SmartCardRoot
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\SmartCardRoot
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\SmartCardRoot
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\Root
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\Root
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\Root
Process 708 (\Device\HarddiskVolume4\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\Disallowed
Process 328 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\Disallowed
Process 1020 (\Device\HarddiskVolume4\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4099710109-1646811271-[removed for privacy]-1002\Software\Microsoft\SystemCertificates\Disallowed

.NET Runtime:

Application: SCM.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Configuration.ConfigurationErrorsException
Stack:
   at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(System.String, Boolean, Boolean, Boolean, Boolean, System.Object ByRef, System.Object ByRef)
   at System.Configuration.BaseConfigurationRecord.GetSection(System.String)
   at System.Configuration.ConfigurationManager.GetSection(System.String)
   at System.Configuration.ClientSettingsStore.ReadSettings(System.String, Boolean)
   at System.Configuration.LocalFileSettingsProvider.GetPropertyValues(System.Configuration.SettingsContext, System.Configuration.SettingsPropertyCollection)
   at System.Configuration.SettingsBase.GetPropertiesFromProvider(System.Configuration.SettingsProvider)
   at System.Configuration.SettingsBase.SetPropertyValueByName(System.String, System.Object)
   at System.Configuration.SettingsBase.set_Item(System.String, System.Object)
   at System.Configuration.ApplicationSettingsBase.set_Item(System.String, System.Object)
   at MSI.SCM.SCMII.check_BT_WLAN()
   at MSI.SCM.Program.Main()

Application Error:

Faulting application name: SCM.exe, version: 10.12.9132.0, time stamp: 0x5051442b
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988aa6
Exception code: 0xe0434352
Fault offset: 0x000000000003811c
Faulting process id: 0x7ec
Faulting application start time: 0x01cdf31b31ff6188
Faulting application path: C:\Program Files (x86)\SCM\SCM.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 70c0ca65-5f0e-11e2-be94-8c89a506e73b
Faulting package full name:
Faulting package-relative application ID:

retrospect0603
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 14-01-2013
Message 5 of 6 (2,557 Views)

Re: I can't install Windows 7 skype on Windows 8 computer?

Microsoft intends to cut off all convenient features at transition of Windows 7 to Windows 8. So you can't opt your Skype as you like as far as you use Windows 8, which is still said a fraud of OS. Please give up as lots of friends and I did.

Tak92602
Novel Tourist
Kudos: 0
Posts: 1
Registered: 23-11-2013
Message 6 of 6 (1,175 Views)
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