How can I solve error code 2738?

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How can I solve error code 2738?

I have problem during installing skype. A message come mentioning an fatal error and give error code 2738. How shall I solve this program and install skype?
gurcanozten
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Re: How can I solve error code 2738?


gurcanozten wrote:
I have problem during installing skype. A message come mentioning an fatal error and give error code 2738. How shall I solve this program and install skype?

 

A new version has just been released September 29th, 2011:


Please download/install this version from here, when prompted click the open or run button: http://www.skype.com/go/getskype-full-56

 

This new version is 5.6.0.105 to check what version you have, using the main Skype client window please do:

 

Help -> About Skype


Release Notes: http://blogs.skype.com/garage/2011/09/skype_56_for_windows_with_improved_screen_sharing_release_note...


Note: There is also an update release for 5.5 if you want to use it instead 5.5.0.119 released as well, same date.

 

More here: http://blogs.skype.com/garage/2011/09/skype_55_for_windows_update_release_notes.html

TheUberOverLord
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Re: How can I solve error code 2738?

This error is caused by missing registration of the vbscript.dll component, which Skype installer needs for uninstalling/re-installing Skype Toolbar. I’m afraid that you will get the same error with the new version too. In order to register vbscript.dll do the following:

 

Windows Start button -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.

 

You should be in directory C:\Windows\System32

 

Type regsvr32 vbscript.dll (enter)

 

Should get a message box saying DLL has been registered.

ruwim
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Re: How can I solve error code 2738?

[ Edited ]

gurcanozten wrote:
I have problem during installing skype. A message come mentioning an fatal error and give error code 2738. How shall I solve this program and install skype?

Skype installer relies upon VBScript, which for some reason isn't registered automatically within Windows 7. This solution Worked for me in Windows 7 - 64 Bit

 

Try this:

 

- Click Start -> All Programs -> Accessories - Right click “Command Promt” and click on “Run as administrator”

 

- Write “reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f” and hit Enter

 

- Write “cd %windir%\ syswow64” and hit Enter

 

- Write “regsvr32.exe vbscript.dll” and hit Enter

 

- You should now get a message that says: “DllRegisterServer in vbscript.dll succeeded.”

 

- Click “OK”

 

Run the installer again.

 

Hope This Information Is Helpful.

Regards,
Tamim
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Tamim
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Re: How can I solve error code 2738?

Bear with me as I'm not computer literate....I purchased a new laptop yesterday and installed skype "click to call"...this only 96% loaded,so i was unable to uninstall it.As a result every time i tried to sign in ,I was diverted to a page re: c drive?............After several attempts of trying to uninstall/reinstall...I found the solution......RESTORE to an earlier time and date....and in my case...I just installed from the icon already in my system..It was a relief to fix this.If it helps you,i hope so :happy:

 

davewillcox1
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Re: How can I solve error code 2738?

I have problem during installing skype. A message come mentioning an fatal error and give error code 2738. How shall I solve this program and install skype?
abdurrehman_ok
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Message 6 of 18 (12,670 Views)

Re: How can I solve error code 2738?

[ Edited ]

abdurrehman_ok wrote:
I have problem during installing skype. A message come mentioning an fatal error and give error code 2738. How shall I solve this program and install skype?

try this FixIT first

http://go.microsoft.com/?linkid=9648765

 

reinstall Skype 5.11 Beta with this link:

http://download.skype.com/msi/SkypeSetup_5.11.0.102.msi

Regards,
Tamim
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Tamim
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Re: How can I solve error code 2738?

I have tried all ov the ways to reslove this though It still wont full install...i tried the first option the PC reacted in every way descibed though the error message still appears......I have unistalled skype again though I can't uninstall the click to call part.....please help

lezley
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ruwim
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Re: How can I solve error code 2738?

Hello,

 

I have the same (though very persistant!) 2738 problem while uninstalling/reinstalling Skype. I need to reinstall Skype because the log-in fields are not working. The same thing is true for a few other websites. I tried the Microsoft Fixit and all available repair routines. Teh problem is, that most removal routines for the faulty registry entry refer to the HKCU group. Here I cannot find the entry and of course it cannot be removed. Looking at the value I can find 5 entries being:

 Key: "[HKEY_LOCAL_MACHINE] \SOFTWARE\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}"

Value: [HKEY_LOCAL_MACHINE] \SOFTWARE\Classes\VBS\CLSID" "(Default)" = "{B54F3741-5B07-11cf-A4B0-00AA004A55E8}"

Value: "[HKEY_LOCAL_MACHINE] \SOFTWARE\Classes\VBScript\CLSID" "(Default)" = "{B54F3741-5B07-11cf-A4B0-00AA004A55E8}"

Key: "[HKEY_LOCAL_MACHINE] \SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}"

 Key: "[HKEY_LOCAL_MACHINE] \SOFTWARE\Wow6432Node\Classes\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}"

 

None of these keys / values are removable with Regedit.

 

I also tried to check the Eventsgr. But it produces only unreadable clues.

Logboeknaam:   Application

Bron:          MsiInstaller

Datum:         18-7-2013 9:11:05

Gebeurtenis-id:10005

Taakcategorie: Geen

Niveau:        Fout

Trefwoorden:   Klassiek

Gebruiker:     GerritWijnia-HP\Gerrit Wijnia

Computer:      GerritWijnia-HP

Beschrijving:

Product: Skype Click to Call -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , ,

Gebeurtenis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">10005</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-07-18T07:11:05.000000000Z" />

    <EventRecordID>182190</EventRecordID>

    <Channel>Application</Channel>

    <Computer>GerritWijnia-HP</Computer>

    <Security UserID="S-1-5-21-[removed for privacy]-[removed for privacy]-2554406146-1001" />

  </System>

  <EventData>

    <Data>Product: Skype Click to Call -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , , </Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

    <Binary>7B42364346323936372D433831452D343043302D393831352D4330353737344645463132307D</Binary>

  </EventData>

</Event>

 

Several virusscanners did not find any problem. What could I do, to prevent me from compltely reinstalling Windows Home premium x64 for such a single error? Any help highly appreciated.

 

Regards,

Dave

The Netherlands

dbotop
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