My inbuilt HP Webcam 101 has stopped working when I was to video call with someone in skype; it just gives an error message.
I have tried updating the drivers (apparently al is good)...I have tried uninstalling and reinstalling skype. I have check the task manager for other programmes using the webcam..but there is none...
When I go to Skype..tools...video settings...the devices flickers on and off as if it were trying to load it...(at the same time the light next to my webcam flickers on and off in sync) and it does not do anything....
Can someone help me to troubleshoot this? I have 4 kids which my family in australia are currently not able to see
What is the version of Skype program you are on now?
In Skype, Click Help >> About Skype
Are you running the 32-bit or 64-bit version of Windows?
Please post event viewer log in your very next reply.
Click Start >> Run >> Type eventvwr.msc /s
Custom Views >> Administrative Events
Look for any error message related to Skype crash.
04-11-2012 13:28 - edited 04-11-2012 13:31
Uninstall the installed version of the Cyberlink YouCam software.
Download and install software in Compatibility mode. (Recommended Settings)
04-11-2012 13:52 - edited 04-11-2012 13:53
I uninstalled and installed using the link you gave me. i restarted my computer. if i go to Skype...Tools..Video settings my HP Webcam 101 is automatically selected as the webcam but it still does as it did before..it flickers on and off and cannot load the image....
appreciate you help here...
You can uninstall the software for your webcam and use Windows generic driver instead
Click Start, type devmgmt.msc and press enter.
Locate the webcam
Right click on the device and select uninstall
Also place a check mark beside the option "delete driver files for the device"
Uninstall YouCam software from the Control Panel.
Restart your computer.
Lets windows install the driver for your webcam.
After the restart windows will find and install your driver automatically.
check your webcam is listed in Device Manager >> Imaging Devices.
Click Start >> Run >> Type devmgmt.msc