HP Webcam 101 not working anymore

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HP Webcam 101 not working anymore

Hi

 

My inbuilt HP Webcam 101 has stopped working when I was to video call with someone in skype; it just gives an error message.

 

I have tried updating the drivers (apparently al is good)...I have tried uninstalling and reinstalling skype. I have check the task manager for other programmes using the webcam..but there is none...

 

When I go to Skype..tools...video settings...the devices flickers on and off as if it were trying to load it...(at the same time the light next to my webcam flickers on and off in sync) and it does not do anything....

 

Can someone help me to troubleshoot this? I have 4 kids which my family in australia are currently not able to see :sad:

 

Cheers

Jason

 

jason_torrisi
Routine Adventurer
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Posts: 17
Registered: 04-11-2012
Message 1 of 35 (12,671 Views)

Re: HP Webcam 101 not working anymore

What is the version of Skype program you are on now?
In Skype, Click Help >> About Skype

Are you running the 32-bit or 64-bit version of Windows?
http://support.microsoft.com/kb/827218

Please post event viewer log in your very next reply.

Click Start >> Run >> Type eventvwr.msc /s
Custom Views >> Administrative Events
Look for any error message related to Skype crash.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Registered: 27-09-2011
Message 2 of 35 (12,668 Views)

Re: HP Webcam 101 not working anymore

HI Tamim

Skype Version 6.0.0.120

64 Bit Windows Home Premium SP1

there are no Skype events in the viewer log..no errors or anything....

cheers
jason_torrisi
Routine Adventurer
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Posts: 17
Registered: 04-11-2012
Message 3 of 35 (12,663 Views)

Re: HP Webcam 101 not working anymore

[ Edited ]

Uninstall the installed version of the Cyberlink YouCam software.

 

Download and install software in Compatibility mode. (Recommended Settings)

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-78419-1&cc=us&dlc=en&lc=en&...

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6481
Posts: 32360
Registered: 27-09-2011
Message 4 of 35 (12,658 Views)

Re: HP Webcam 101 not working anymore

[ Edited ]

HI Tamim

I uninstalled and installed using the link you gave me. i restarted my computer. if i go to Skype...Tools..Video settings my HP Webcam 101 is automatically selected as the webcam but it still does as it did before..it flickers on and off and cannot load the image....
appreciate you help here...

jason_torrisi
Routine Adventurer
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Posts: 17
Registered: 04-11-2012
Message 5 of 35 (12,651 Views)

Re: HP Webcam 101 not working anymore

You can uninstall the software for your webcam and use Windows generic driver instead

 

Click Start, type devmgmt.msc and press enter.

Locate the  webcam

Right click on the device and select uninstall

Also place a check mark beside the option "delete driver files for the device"

Uninstall YouCam software from the Control Panel.

Restart your computer.

 

Lets windows install the driver for your webcam.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6481
Posts: 32360
Registered: 27-09-2011
Message 6 of 35 (12,639 Views)

Re: HP Webcam 101 not working anymore

Hi Tamim

How do i let windows install the driver?

Cheers
Jason
jason_torrisi
Routine Adventurer
Kudos: 0
Posts: 17
Registered: 04-11-2012
Message 7 of 35 (12,636 Views)

Re: HP Webcam 101 not working anymore

After the restart windows will find and install your driver automatically.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6481
Posts: 32360
Registered: 27-09-2011
Message 8 of 35 (12,632 Views)

Re: HP Webcam 101 not working anymore

is there any way i can check which driver has been installed then? I restarted but didnt see anything happening...

cheers
jason_torrisi
Routine Adventurer
Kudos: 0
Posts: 17
Registered: 04-11-2012
Message 9 of 35 (12,628 Views)

Re: HP Webcam 101 not working anymore

check your webcam is listed in Device Manager >> Imaging Devices.

 

Click Start >> Run >> Type devmgmt.msc

 

removewebcam.PNG

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6481
Posts: 32360
Registered: 27-09-2011
Message 10 of 35 (12,626 Views)
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