Fixed "APPcrash" but now "BEX"????

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Fixed "APPcrash" but now "BEX"????

[ Edited ]

i had the same problem as most ppl where Skype would crash after i call. was directed to download new Beta. didnt solve problem.

 

now when i call, instead of it being "APPcrash"

its now "BEX".....

 

what is that and how can i fix?

please help. ty

nut4u2c
Novel Adventurer
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Registered: 18-12-2011
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Re: Fixed "APPcrash" but now "BEX"????

[ Edited ]

Often BEX errors are caused by Toolbars such as Google, TrendMicro and others. Are you using any 3rd party toolbars in IE?

 

What antivirus/antispyware/security product do you have on machine? Include any you have EVER had on this machine including those you uninstalled (they leave remnants behind which causes issues).

 

IE - Tools - Internet Options - Advanced Tab - click Restore Advanced Settings and then click RESET - APPLY / OK

 

IE - Tools - Internet Options - Security Tab - click Reset all zones - APPLY / OK Close and restart IE and/or IE with no addons

 

Start - All Programs - Accessores - System Tools - IE with no Addons - does this work better?

 

IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Java still installs it and it causes issues - you ever update Java go back in and disable it again.) Look for other possible problems.

 

Windows Defender - Tools - Software Explorer - look for issues with programs that do not look right. Permitted are usually OK and "not permitted" are not always bad. If in doubt about a program ask about it here.

 

Could be a BHO - SpyBHOremover - Free - standalone program, needs no install, download, UnZip and run. Also not all BHO's are bad, some run toolbars and features you have added. http://securityxploded.com/bhoremover.php

 

Startup Programs http://www.sevenforums.com/tutorials/1401-startup-​programs-change.html

 

Also get Malwarebytes - free - use as scanner only. If you ever suspect malware UPDATE it and then run it as a scanner.

http://www.malwarebytes.org/products/malwarebytes_​free

 

You may submit your bug report to Jira:

 

http://developer.skype.com/SkypeGarage/ReportIssue

 

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Kudos: 6443
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Registered: 27-09-2011
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Re: Fixed "APPcrash" but now "BEX"????

With this problem try to perform a full uninstallation with all data cleaning. (Uninstall Skype from "Control panel" and delete Skype data folder in your user account folders like c:\Users\YourUsername\AppData\Roaming\Skype\) Make a clean Skype installation. Maybe deleting of config.xml and shared.xml helps to fix it too.

 

 

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6443
Posts: 32360
Registered: 27-09-2011
Message 3 of 3 (1,943 Views)
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