Error 2738

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Error 2738

When trying to update my Skype to include Messenger or when trying to uninstall Skype Click-to-Call, I get an "error 2738" message.

 

I am aware this is an issue with vbscript but I have run my command centre and followed instructions given by others to register my vbscript and even though it says it was successful I still get the same error message when trying to install Skype.

 

I have Windows 7 and I used Google Chrome to install Skype.

 

Regards,

Dale

loldaletbh
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Message 1 of 10 (1,518 Views)

Re: Error 2738

You can make a test showing if your VBScript is actually activated using the HelloSkype.vbs file from attachment in this post:

 

http://community.skype.com/t5/Windows-desktop-client/Can-not-log-in-to-Skype/m-p/1421291/highlight/t...

 

Also, if you want to install Skype without affecting Click-to-Call, then you can make use of this msi-installer for the currently latest 6.2.0.106 version:

 

http://download.skype.com/msi/SkypeSetup_6.2.0.106.msi

 

ruwim
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Message 2 of 10 (1,496 Views)

Re: Error 2738

Thanks for replying so soon, but unfortunately I'm still stuck.

 

I tried following your instructions on the Command Prompt and it said it was successful, but when I tried to open the HelloSkype file, this appeared:

 

I tried to download the .msi file after that and this appeared:

 

Do you have any more advice on how to fix this? Thanks.

 

Regards,

Dale

loldaletbh
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Message 3 of 10 (1,492 Views)

Re: Error 2738

[ Edited ]

Try to uninstall the current version using Add/Remove programs and then install skype using the mentioned msi-installer.

 

Alternatively, you can update Skype without using any installer.

 

Download, but don’t run this installer for the latest 6.2.0.106 version.

 

http://download.skype.com/msi/SkypeSetup_6.2.0.106.msi

 

Using the procedure described here,

 

http://community.skype.com/t5/Windows/How-to-update-Skype-without-using-any-Skype-installer/m-p/7073...

 

extract the Skype.exe file from the SkypeSetup_6.2.0.106.msi file and replace your currently installed Skype.exe with this new Skype.exe file. You will be now running the Skype 6.2.0.106 version.

 

Concerning the vbscript problem, try the method propose here:

 

http://community.skype.com/t5/Windows-desktop-client/Error-code-2738-after-install/m-p/260120#M26716

 

However, if your Windows system is 64-bit, then you should open the wscript.exe file in this folder:

 

C:\Windows\SysWoW64\wscript.exe

 

 

 

ruwim
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Message 4 of 10 (1,478 Views)

Re: Error 2738

Sorry for the very late reply!

 

Your method on how to revert back to the Skype I had before by extracting the Skype.exe file from the msi file worked! Thank you very much for that. However, I still wish to upgrade to the current Skype that has messenger integrated - and again, I get the error.

 

I tried fixing the vscript using the method provided but I can't seem to get it to work, despite Command Prompt saying it was a success. :sad: I really want to be able to upgrade ASAP. Any ideas would be appreciated.

 

Regards,

Dale

loldaletbh
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Message 5 of 10 (1,439 Views)

Re: Error 2738

Sorry, I'm confused now. The 6.2.0.106 version is the latest Skype version and you should have the option to login with Microsoft account. Is this not the case for you?

ruwim
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Message 6 of 10 (1,436 Views)

Re: Error 2738

[ Edited ]

Not for me. Once upon a time I did have the latest Skype screen where I had the option to sign in with my microsoft account but one day when I turned my computer on the Skype window popped up automatically as usual, only it had went back to the normal Skype screen (pictured below). I literally did nothing to revert back to the old skype logic window.

 

Now when I go to update Skype it says I have encountered an error 2738, the toolbars cannot be installed and I get a blank Skype screen (albeit the updated one - pictured below).

 

It's confusing for me also. :sad:

 

Regards,

Dale

 

 

loldaletbh
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Message 7 of 10 (1,431 Views)

Re: Error 2738

The problem is with your Internet Explorer and JavaScript.

 

Please, answer first these questions:

 

Is your Windows 32-bit or 64-bit?

 

http://support.microsoft.com/kb/827218

 

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

 

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

ruwim
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Message 8 of 10 (1,423 Views)

Re: Error 2738

I have a 64-bit Operating System and IE9.

 

I've also went ahead and done the test on http://www.mistered.us/test/alert.shtml but to no avail. So, I followed the instructions given on that page and made sure that Active Scripts were 'Enabled' (it was already like this before-hand) but I still get no positive reaction from the test.

 

Regards,

Dale

loldaletbh
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Message 9 of 10 (1,418 Views)

Re: Error 2738

Try this:

 

Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.

 

In the Command Prompt type:  cd c:\windows\syswow64 and press Enter.

 

Next type this and then press Enter:

 

regsvr32  vbscript.dll

 

Next type this and then press Enter:

 

regsvr32  jscript.dll

 

Next type this and press Enter:

 

regsvr32  jscript9.dll

 

After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.

 

Reboot your computer.

 

Make now the test showing if your Internet Explorer can execute JavaScript.

 

Open in your Internet Explorer (no other browser but only IE 32-bit version) this page:

 

http://www.mistered.us/test/alert.shtml

 

Click on the “Simply Click This Button” button and watch the response.

 

ruwim
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Message 10 of 10 (1,414 Views)
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