Error 2738 & other issues

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Error 2738 & other issues

Hi, i've had skype for years and never had a problem with it but i recently installed Windows 7 and am now having issues but i don't know if they're related as it was working fine until today. I was trying to uninstall the Click to Call feature as i don't need it but it keeps coming up with this **bleep** error 2738. I don't understand why i can't simply uninstall this feature. I then tried to log on to Skype but when i click to sign in it opens up a web browser page that says 'index of file'?! I've uninstalled n reinstalled Skype but this doesn't fix anything and i've downloaded that Microsoft Fix It program but i don't understand what i'm supposed to do with it since it doesn't seem to do anything.

I would greatly appreciate it if anyone could please give me some step by step instructions as to how to:

a) Get past the 2738 error and uninstall Click to Call.

b) Get Skype up and running again.

 

Thanks.

CrazyGoran
Casual Adventurer
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Message 1 of 7 (10,989 Views)

Re: Error 2738 & other issues

Most likely you are one of the many happy Skype users who are experiencing all the benefits of getting their Skype upgraded to the new version (5.5). Skype 5.5 and later depends heavily on Internet Explorer and Microsoft Scripting Engine. In particular, the install/uninstall procedure of Click to Call requires functioning VBscript and Skype login requires Internet Explorer being able to access JavaScript. There are currently 54 different threads on this community forum dealing with this issue. In some cases the Fix It procedure from support.microsoft.com/kb/949140 can fix this problem but not always. There is never only one “true” method which will resolve the issue. Here are few examples of the current threads dealing with this problem.

 

/t5/Windows/Skype-5-5-0-112-not-working/m-p/47182#M5158/t5/Windows/Skype-5-5-0-112-not-working/m-p/4...
/t5/Windows/i-get-this-when-i-login-file-C-ProgramData-Skype-Apps-login/td-p/105790/t5/Welcome/Index-of-C-ProgramData-Skype-Apps-login/td-p/107030
/t5/Windows/Skype-Log-in-it-s-jump-to-browser-win7/m-p/232202/message-uid/232202#U232202
/t5/General-Discussion/Not-letting-me-sign-in/m-p/232224/message-uid/232224#U232224
/t5/Windows/Unable-to-log-in-after-upgrading/td-p/158984/page/2
/t5/Windows/Can-t-start-Skype-on-Windows-7-Dell-Inspiron-N5110/m-p/232956/message-uid/232956#U232956
/t5/Welcome/Can-t-sign-on/m-p/233662/message-uid/233662#U233662

ruwim
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Message 2 of 7 (10,916 Views)

Re: Error 2738 & other issues

Cheers, i've ended up just sticking the old version of Skype back on. As for uninstalling Click to Call, i don't know how to get a functioning VBscript so it looks like i'm stuck with it for the mo.

I don't know why huge problems like this don't get sorted before they put the update out. They need to realise that not everyone wants to use Internet Explorer.

CrazyGoran
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Message 3 of 7 (10,911 Views)

How do I install the older version 5.0

g4pilut
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Message 4 of 7 (10,736 Views)

Re: Error 2738 & other issues


CrazyGoran wrote:

Cheers, i've ended up just sticking the old version of Skype back on. As for uninstalling Click to Call, i don't know how to get a functioning VBscript so it looks like i'm stuck with it for the mo.

I don't know why huge problems like this don't get sorted before they put the update out. They need to realise that not everyone wants to use Internet Explorer.


Concerning the 2738 error, you may want to see this thread:

 

http://community.skype.com/t5/Community-feedback/Error-code-2738-after-install/m-p/260502/message-ui...

 

For some more general considerations about not being able to use the new login screen and the possible solutions, see this:

 

http://community.skype.com/t5/Windows/Can-t-login-Redirected-to-C-ProgramData-Skype-Apps-login/td-p/...

 

ruwim
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Message 5 of 7 (10,733 Views)

Re: Error 2738 & other issues

[ Edited ]

Please visit the thread below for instructions and suggestions on how to deal with such activities;

 

http://community.skype.com/t5/Windows/Index-of-file-C-ProgramData-Skype-Apps-login-Solution/m-p/4243...

 

http://community.skype.com/t5/Windows/Error-Code-2738-When-trying-to-install-Skype-Solution/m-p/4246...

Regards,
Tamim
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Tamim
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Message 6 of 7 (9,287 Views)

Re: Error 2738 & other issues

Spooky! I've just spotted this post minutes after putting a solution for the Error 2738 onto Youtube.

Not sure if anyone on here is still having problems - if so it may be worth a look.

geoffowen
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Message 7 of 7 (6,976 Views)
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