Corrupted video, cannot update or uninstall v5.3

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Corrupted video, cannot update or uninstall v5.3

Windows XP, Skype 5.3 

 

Hi, 

 

I have been unable to update or uninstall Skype 5.3. 

Uninstall fails with the following message:

"The installed product does not match the installation source(s).

Until a matching source is provided or the installed product and source are 

synchronized, this action can not be performed."

 

The video for the incoming call has been corrupted for the last year or so, distorted and squeezed into a corner, out of its display area, and heavily pixelated. On occasion, the entire conversation interface becomes pixelated and I need to use the drop down menu to hang-up. 

 

My camera functions correctly, and I can send video.

 

What do I do?

Thanks, 

MTL

 

 

 

 

 

mowthelawn
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Message 1 of 14 (712 Views)

Re: Corrupted video, cannot update or uninstall v5.3

I think you can forced uninstall Skype by using a third party program like the Revo uninstaller;

 

http://www.revouninstaller.com/

VooDooDoll
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Message 2 of 14 (525 Views)

Re: Corrupted video, cannot update or uninstall v5.3

That was quick! Thanks, I'll try that.

Are there any special instructions or is it simply a case of running the uninstaller?

I would have expected a Skype specific solution, but perhaps that doesn't matter.


mowthelawn
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Message 3 of 14 (521 Views)

Re: Corrupted video, cannot update or uninstall v5.3

Hi,

I need clarification.

 

I have installed and run Revo, but all it has done is (step #2) use "the program's built in uninstall for a default uninstall", which takes me back to the initial problem, ie "the installed product doesn't match the installation source... etc... ok or cancel", leaving me no option but to cancel. 

 

Revo then moves on to step 3, which says "after the program's uninstaller has finished, scan for leftover folders, files, registry items". 

 

Do I run step 3 despite the fact that step 2 failed? i suppose that this is the forced uninstall, but i want to aoid making a mistake. 

 

thx

mowthelawn
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Message 4 of 14 (520 Views)

Re: Corrupted video, cannot update or uninstall v5.3

Update: Success but the problem is not fixed

 

I have successfully uninstalled the corrupt version of Skype 5.3 using Revo, and installed the latest version. 

 

However, my video is still corrupt! 

My camera works fine, I have tested it using other software and the picture is normal. 

In Skype, however, the video is still pixelated and distorted.

 

any ideas? 

thanks

 

 

mowthelawn
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Message 5 of 14 (511 Views)

Re: Corrupted video, cannot update or uninstall v5.3

What graphic card and driver is installed on your PC?

ruwim
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Message 6 of 14 (506 Views)

Re: Corrupted video, cannot update or uninstall v5.3

[ Edited ]

Hello, is that the same as Display Adapter? if so, ATI MOBILITY RADEON 9700

 

driver version: 6.14.10.6430

My video in and out is perfectly fine in Google chat and other software, it is exclusively in Skype that the incoming Video is corrupted. My outgoing video is fine.

 

I see you have been involved in simillar threads, Ruwim. 

My laptop is quite old, last driver date is 2004. I'm pretty sure that I have the latest available version, and I think that i updated it/redownled it to try cure this very problem. 

 

mowthelawn
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Message 7 of 14 (500 Views)

Re: Corrupted video, cannot update or uninstall v5.3

Sorry. The only what I can suggest is to check for an update to your display adapter.

ruwim
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Message 8 of 14 (494 Views)

Re: Corrupted video, cannot update or uninstall v5.3

Mystery!
I was suddenly hopeful after reading other similar thread that was sorted by reverting to a previous nvidia driver.

I'll see if I can find the latest driver for mine, perhaps that became corrupted?
Why just Skype though?

mowthelawn
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Message 9 of 14 (491 Views)

Re: Corrupted video, cannot update or uninstall v5.3

The way how Skype is using video drivers is quite different from other applications. I must admit that that when asking you about the video driver I was hopping that you will answer: the latest  nVidia driver, but you have ATI Radeon.:sad:

ruwim
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Message 10 of 14 (477 Views)
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