Contact can only receive ims

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Contact can only receive ims

Hello,

 

I have been trying to skype my friend but I get the message: "Contact can only receive ims"

He has restored his laptop back to the initial settings 3 times and the problem persists.
We are both using the same version of skype, the latest and his headphones, microphone and camera are correctly chosen. This problem only happens with skype since other applications have sound. How can we solve this? Its urgent!!!!

stefania0711
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Message 1 of 8 (31,372 Views)

Re: Contact can only receive ims

Ask this contact to make a test call to Skype Echo Sound Test Service (echo123).

ruwim
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Message 2 of 8 (31,367 Views)

Re: Contact can only receive ims

he is unable to make the call. It says there is something wrong with the sound device. The problem is that in the settings everything is correctly set.

Any other suggestions? I am desperate

stefania0711
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Message 3 of 8 (31,359 Views)

Re: Contact can only receive ims

Ask your friend to open Tools -> Options -> Audio settings. What device is selected for Microphone? Is there more than one option available in the selection box? Can he see any response on the Volume bar when making any sound?

ruwim
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Message 4 of 8 (31,331 Views)

Re: Contact can only receive ims

yes there are more devices than one and we have tried switching device but still it does not work and he does not get any response in the volume bar!!

stefania0711
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Message 5 of 8 (31,323 Views)

Re: Contact can only receive ims

What type of microphone is he using?

 

What is selected as the default recording device in Windows Sound Control Panel -> Recording tab?

ruwim
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Message 6 of 8 (31,321 Views)

Re: Contact can only receive ims

he is using headphones but he has them plugged on his keyboard. we have tried plugging them directly on his computer but that does not change anything. 

these headphones have been set as default from the control panel

the weird thing is that when you go on the volume mixer for this particular device all the applications that use sound are shown to be running except from skype

so even if i select them on skype-->tools-->options, skype is not shown as one of the applications that its using them

stefania0711
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Message 7 of 8 (31,315 Views)

Re: Contact can only receive ims

 


stefania0711 wrote:

Hello,

 

I have been trying to skype my friend but I get the message: "Contact can only receive ims"

He has restored his laptop back to the initial settings 3 times and the problem persists.
We are both using the same version of skype, the latest and his headphones, microphone and camera are correctly chosen. This problem only happens with skype since other applications have sound. How can we solve this? Its urgent!!!!



Reinstal your music card (audio) drivers and it will fix the problem :happy:

SAJOKS
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Message 8 of 8 (28,622 Views)
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