Computer crashes when skype is on --> Blue screen

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply

Computer crashes when skype is on --> Blue screen

Hey there,

 

For a long time I'm having my computer crashing when Skype is on. Especially when I'm using Skype (calling) my computer suddenly crashes and I get a blue screen. I have take pictures of my blue screen in case that would help the problem. If necessary I can send those or add as attachment.

I have searched earlier on the forum to see people with the same problem and I didn't find any help, I found some people that where saying that it was because after your computer went into sleep modus, but that's not the fact with my computer. It crashes anyway. I installed the new version: Skype 5.3.0.120 to see if the problem was solved with installing a new version, unfortunalty, my computer still crashes. Maybe there is already a new version available.

I have Windows 7 running.

It would be great if I could run Skype again and use it :happy:.

 

Thanks,

Ruben

 

airwolfke
Novel Tourist
Kudos: 0
Posts: 1
Registered: 02-08-2011
Message 1 of 8 (3,147 Views)

Re: Computer crashes when skype is on --> Blue screen

If you are usng Win7 Please try this:

Open Windows Event Viewer. Go to Custom Views -> Administrative Events. Look for the recent error messages. Click on any errors and post the details here if they happen at the time things fail.

Otherwise do this:

Using your Windows Control Panel:

Adminstrator Tools -> Event Viewer

Click on System and later Applications, do you see any errors logged during the times this happens, if so what errors ("If you click on the errors you can get more details and copy/paste them here")?

Also, please check times after you reboot to see if any errors are produced when you system is restarting.

Are you current with ALL Windows Updates and any Updates from your manufacturers web site for your system and any attached devices?

TheUberOverLord
Aviator
Kudos: 585
Posts: 12505
Registered: 27-06-2011
Message 2 of 8 (2,602 Views)

Re: Computer crashes when skype is on --> Blue screen

I'm having the same error. This is what the error from Event poperties. Please help!

 

 

 

 Log Name: System
Source: Service Control Manager
Date: 12/15/2011 5:10:55 PM
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Alexces-PC
Description:
The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:
%%-2140993535
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2011-12-15T09:10:55.937395900Z" />
<EventRecordID>1686062</EventRecordID>
<Correlation />
<Execution ProcessID="628" ThreadID="744" />
<Channel>System</Channel>
<Computer>Alexces-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Peer Networking Grouping</Data>
<Data Name="param2">Peer Name Resolution Protocol</Data>
<Data Name="param3">%%-2140993535</Data>
</EventData>
</Event>

 

 

frances4709
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 15-12-2011
Message 3 of 8 (2,435 Views)

Re: Computer crashes when skype is on --> Blue screen

It’s not sure that this error message is related to Skype problems at all. Most likely this error is caused by Home Group settings on your LAN network.

 

http://www.evga.com/forums/tm.aspx?m=180278&mpage=1

 

Don’t you see any other Skype related errors?

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6959
Posts: 44306
Registered: 27-06-2011
Message 4 of 8 (2,421 Views)

Re: Computer crashes when skype is on --> Blue screen

I think this is it.. 

 

 

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/15/2011 5:02:30 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Alexces-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="[invalid URL]">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-12-15T09:02:30.298415400Z" />
<EventRecordID>1685740</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Alexces-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">36</Data>
<Data Name="BugcheckParameter1">0x1904fb</Data>
<Data Name="BugcheckParameter2">0xfffff8800319d578</Data>
<Data Name="BugcheckParameter3">0xfffff8800319cdd0</Data>
<Data Name="BugcheckParameter4">0xfffff80003a8ff69</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

frances4709
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 15-12-2011
Message 5 of 8 (2,409 Views)

Re: Computer crashes when skype is on --> Blue screen

No. This error message is only saying that computer was rebooted unexpectedly. Still nothing related to Skype. Can you provide a more detailed description of what are circumstances when Skype is crashing?

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6959
Posts: 44306
Registered: 27-06-2011
Message 6 of 8 (2,403 Views)

Re: Computer crashes when skype is on --> Blue screen

Hi,

 

My laptop automatically hangs and then the blue screen appears. It says something dumping physical memory and then restarts. Sometimes when it restarts and I opened my Skype application, the system still hangs and dumps the physical memory again. 

 

What I do, is to wait sa 5 mins or so just to restart or reboot in Safe mode or to not use Skype entirely. I did find the time where my laptop reboots and the system and copied the event but I can't find anything about Skype.

 

 

frances4709
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 15-12-2011
Message 7 of 8 (2,377 Views)

Computer has rebooted sometimes when I start a call on skype

Windows 7 Ultimate, Service Pack 1, 64 bit

Skype 5.8.32.154

 

Event Viewer:

 

kernel-power event id 41   BugcheckCode 278


The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Any suggests?

 

 

gorelik
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 24-05-2012
Message 8 of 8 (2,059 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling