Cannot take snapshots

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Cannot take snapshots

I've used skype before and i never used to have problems with the snapshots but ever since my computer got wiped and i had to re install everything, i can't take snapshots durring a video call. I have a windows XP, i've updated the adobe flash player and still nothing.

 

I just click the button and nothing happens, the video doesn't slow down or anything. I go and check the file it's supposed to be in and still nothing. I don't know what it's doing.