Cannot log in

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply

Cannot log in

I cannot log in skype on my computer, but I can on my phone.  When I bought my phone, I installed the skype app.  At first i couldn't log in with my existing loggin info, so I set up another account.  Could this have anything to do with not being able to log in on my computer? 

traemoore0416
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 10-07-2012
Message 1 of 6 (229 Views)

Re: Cannot log in

What happen when you are trying to login into Skype?
What anti-virus application or security suite is installed?
What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6180
Posts: 32360
Registered: 27-09-2011
Message 2 of 6 (222 Views)

Re: Cannot log in

I have McAfee security and Verizon Internet Security Suite.  None of this is new.  Nothing has change.  The last time I used skype on the computer was about 6 or more weeks ago.  Now I can't log in.  I just get the msg skype cannot log in after a few minutes spinning around.

 

traemoore0416
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 10-07-2012
Message 3 of 6 (215 Views)

Re: Cannot log in

Uninstall One of them first.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6180
Posts: 32360
Registered: 27-09-2011
Message 4 of 6 (213 Views)

Re: Cannot log in

I cannot sign in to skype.  After going to the sign in page and entering my information it takes a long time with the circle continually moving.  Eventually a message comes up saying skype cant connect.  I have reset my password and have uninstalled and downloaded skype again and restarted my computer, but I still cant connect to skype.  I would appreciate your feedback regarding this problem.

yengari
Casual Tourist
Kudos: 0
Posts: 1
Registered: 11-10-2012
Message 5 of 6 (204 Views)

Re: Cannot log in


yengari wrote:

I cannot sign in to skype.  After going to the sign in page and entering my information it takes a long time with the circle continually moving.  Eventually a message comes up saying skype cant connect.  I have reset my password and have uninstalled and downloaded skype again and restarted my computer, but I still cant connect to skype.  I would appreciate your feedback regarding this problem.


you didn't post which antivirus is installed

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6180
Posts: 32360
Registered: 27-09-2011
Message 6 of 6 (201 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling