Cannot close/terminate Skype in Windows 8

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Cannot close/terminate Skype in Windows 8



I had installed Skype (desktop version) on Win8.

When it starts it sometimes works weird - cannot login or cannot send chat message to online user.

But the most annoying issue is that I cannot close this program and cannot even terminate it with Task Manager or ex. Process Hacker.

When I try to terminate it again (second and subsequent attempts), Task Manager claims that access to the process is denied.

Process Hacker allows to see treads and stack of those threads. 

At this moment Skype has only one thread and it seems hang forever on closing the socket:

0, ntdll.dll!NtClose+0xa
1, wow64.dll!Wow64EmulateAtlThunk+0x2639
2, wow64.dll!Wow64SystemServiceEx+0xd7
3, wow64cpu.dll!TurboDispatchJumpAddressEnd+0xb
4, wow64.dll!Wow64SystemServiceEx+0x26a
5, wow64.dll!Wow64LdrpInitialize+0x435
6, ntdll.dll!RtlWow64CallFunction64+0x3b
7, ntdll.dll!LdrInitializeThunk+0xe
8, ntdll.dll!ZwClose+0xc
9, mswsock.dll!Tcpip6_WSHGetSockaddrType+0x840
10, ws2_32.dll!closesocket+0xd5
11, Skype.exe+0x30021e
12, Skype.exe+0x2f95ae


Is there any way to fix this problem?



Novel Tourist
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Message 1 of 3 (1,699 Views)

Re: Cannot close/terminate Skype in Windows 8

See this similar case:


Disabling Internet Connection Sharing service may help.

Community Ambassador
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Re: Cannot close/terminate Skype in Windows 8

Try Below:


Start your Windows in "Safe mode with networking".

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)




type: msconfig.exe and press Enter


Boot >> Mark safe boot >> Mark Network



Restart your computer.


Please Do a Skype Reset.


Exit Skype : From the system tray >> right click on the skype icon and click "Quit"


esci da skype.PNG


Press WinKey + R to open the Run window


type: %programdata%\Skype\Apps and press Enter




Rename the folder login to login1.


again Press WinKey + R to open the Run window


type: %appdata% and press Enter




Now try renaming folder "Skype" to "Old_Skype"


Download, unzip and run SafeMSI


Run Skype and Check connection settings


In Skype Click Tools >> Click Connection options...


type any port between 1024 and 65535


check this settings "use port 80 and 443.....incoming connections"


... if it had been ticked, then... Remove that check


disable uPnP.




Also Unmark / uncheck 'Start skype when I start Windows'.




Restart your computer to Normal Mode. (Run msconfig and untick Safe mode)

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