Cannot add contacts

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Cannot add contacts

[ Edited ]

I'm using the last version of Skype 5.5.0.124, downloaded 30 min. ago.

When I try to add a new contact, the Add A Contact-window opens up with this message:

"Check your connection

You don't seem to have an active internet connection.

Please check your connection and try again."

Also, Skype Home is unavailable...

 

I currently use Win7 64, reasonably new Fujitsu Lefebook E780

 

My connection is indeed active, and I can make (video)calls, and receive them as well.

Any help would be much appreciated.

 

-Thomas Thomassen

thomasocea
Novel Tourist
Kudos: 0
Posts: 1
Registered: 10-02-2012
Message 1 of 5 (6,051 Views)

Re: Cannot add contacts


thomasocea wrote:

I'm using the last version of Skype 5.5.0.124, downloaded 30 min. ago.

When I try to add a new contact, the Add A Contact-window opens up with this message:

"Check your connection

You don't seem to have an active internet connection.

Please check your connection and try again."

Also, Skype Home is unavailable...

 

I currently use Win7 64, reasonably new Fujitsu Lefebook E780

 

My connection is indeed active, and I can make (video)calls, and receive them as well.

Any help would be much appreciated.

 

-Thomas Thomassen


Please follow these Steps:

 

1. Only do Step 1 if you are on WIN7:

 

Stop Skype.

 

Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.

 

Try to launch Skype.

 

2. If Step 1 fails or you are NOT using WIN7 do:

 

Open an Internet Explorer browser, and go to https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... , what happens?

 

If you see a message box that contains a connect button, please click on the connect button.

 

If the page fails to display, Please do the instructions below. Using your Windows Control Panel, please do:

 

Internet Options -> Advanced Tab Please click the "Reset" button.

 

Then, Go to the Connections Tab.

 

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.

 

Close any open Internet Explorer browser windows, open a new IE browser window and try https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... again. What happens? If it works, please stop/start Skype What happens?

 

3. If Step 2 does NOT solve the problem:

 

Please install the normal version using the instructions below:

 

You can install the Current release by clicking this link: http://download.skype.com/SkypeSetup.exe

Please do NOT remove what you already have installed, simply, install over.

 

 

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

 

Also, what operating system are you on?

 

What is the Make and Model of your computer?

 

Do you have all Windows updates and updates to any hardware devices by the manufacturers?

TheUberOverLord
Aviator
Kudos: 578
Posts: 12505
Registered: 27-06-2011
Message 2 of 5 (5,907 Views)

Re: Cannot add contacts


thomasocea wrote:

I'm using the last version of Skype 5.5.0.124, downloaded 30 min. ago.

When I try to add a new contact, the Add A Contact-window opens up with this message:

"Check your connection

You don't seem to have an active internet connection.

Please check your connection and try again."

Also, Skype Home is unavailable...

 

I currently use Win7 64, reasonably new Fujitsu Lefebook E780

 

My connection is indeed active, and I can make (video)calls, and receive them as well.

Any help would be much appreciated.

 

-Thomas Thomassen


The first thing to do is to check if your Internet Explorer is not set to "Work offline" mode.

 

What do you see when you open this link in your Internet Explorer (must be IE, even if you are using another browser)?

 

https://apps.skype.com/friendfinder/


 

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6057
Posts: 42020
Registered: 27-06-2011
Message 3 of 5 (5,900 Views)

Re: Cannot add contacts

same error dont know what to do with this... says my OS is windows xp on the properties but im using win 7
imaprettywow
Casual Tourist
Kudos: 0
Posts: 1
Registered: 28-10-2012
Message 4 of 5 (2,579 Views)

Re: Cannot add contacts

Please answer all of the following diagnostic questions in your very next reply:

What anti-virus application or security suite is installed?
What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

try to open the page with IE-32bit and post the result
https://apps.skype.com/friendfinder/

Regards,
Tamim
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Tamim
Super Aviator
Kudos: 6094
Posts: 32360
Registered: 27-09-2011
Message 5 of 5 (2,575 Views)
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