Can't send or receive on Skype

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Can't send or receive on Skype

I downloaded the latest version of Skype and now I can't send or receive messages. I Uninstalled the new version, and reinstalled the previous which had been working. Now nothing works . How can I resolve this problem? I'm using Windows 7.

colonelkorn
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 15-08-2011
Message 1 of 4 (971 Views)

Re: Can't send or receive on Skype

Please follow these Steps:

 

1. Only do Step 1 if you are on WIN7:

 

Stop Skype.

 

Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.

 

Try to launch Skype.

 

2. If Step 1 fails or you are NOT using WIN7 do:

 

Open an Internet Explorer browser, and go to msn.com, what happens?

 

If it fails, Please do the instructions below. Using your Windows Control Panel, please do:

 

Internet Options -> Advanced Tab Please click the "Reset" button.

 

Then, Go to the Connections Tab.

 

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.

 

Close any open Internet Explorer browser windows, open a new IE browser window and try msn.com again. What happens? If it works, please stop/start Skype What happens?

 

3. If Step 2 does NOT solve the problem:

 

Please install the normal version using the instructions below:

 

You can install the Current release by doing this from the top of this page:

 

Get Skype -> Windows -> Choose the regular release, please do NOT remove what you already have installed, simply, install over.

 

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

 

Also, what operating system are you on?

 

What is the Make and Model of your computer?

 

Do you have all Windows updates and updates to any hardware devices by the manufacturers?

TheUberOverLord
Aviator
Kudos: 585
Posts: 12505
Registered: 27-06-2011
Message 2 of 4 (740 Views)

Re: Can't send or receive on Skype

Seems to be working. I will have to wait until one of my contacts is online to be sure. Thanks.

colonelkorn
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 15-08-2011
Message 3 of 4 (735 Views)

Re: Can't send or receive on Skype

You are very welcome. Glad to help.

TheUberOverLord
Aviator
Kudos: 585
Posts: 12505
Registered: 27-06-2011
Message 4 of 4 (729 Views)
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