28-02-2012 18:36 - last edited on 18-02-2014 13:44 by Claudius
I try to talk to my Father-in-law in Ghana. He can hear and see his Grandchildren but we cannot hear or see him. Please, help or advise him. Thanks!
You and your father-in-law should each click on Help > About Skype. If you're not both running version 126.96.36.199, the latest version as of today, update via this link:
For further troubleshooting:
What type webcam does your father-in-law have?
Does he have the same problem with all contacts or only with you?
Do you have the same problem with other contacts or only with him?
i also have same issue i have internet cafe and have 11 computer my some user when open video chat its work but some sime same issue they see only 3 bars on friend cam ....i had 6.10 then i update to 6.11 same issue then i install 6.1 but not solved i have s3 unchrome video card i have update all driver but still have problem on my main computer when i talk to my father or other 2 friends the same isue 3 bars but i talk to some one other friend its fine but mostly 3 bars plssssssssssssssssssssss solve my problem skype destroying my buisness
Make sure both you and your contacts are using the latest Skype version. If you don't see their video then it's more likely that the problem is at their end with recording and sending the video.
Do you know which Skype version your contacts are on?
dear i have 11 computer and my coustemer donot understand version some client speak well but some see same bar now i have 6.1 with msi first i have installed 6.11--5.5..5.0 but video not work same bar on some friend cams
pls help me i have 6.13 my father also have 6.13 why i cannot see well image see images i have problem with other friend also same problem but on some one friend work fine thnx