Can't see other person

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply

Can't see other person

I am new to skype. Today my daughter and I used it for the first time. I am using a webcam and she is using her iphone. She can see and hear me. I can hear her, but not see her. What should we do?

eileeno
Novel Tourist
Kudos: 0
Posts: 1
Registered: 29-02-2012
Message 1 of 34 (167,213 Views)

Re: Can't see other person

Let me say that it's definetely possible to do a Skype video call between an iPhone and a PC.

 

Your daughter should check with the app store to make sure she's running the latest version of the Skype iPhone app.

 

You can click on Help > About Skype.  If you don't see that you have version 5.8.0.156 installed, the latest at the moment, update via this link:

 

http://www.skype.com/go/getskype-full

 

If you're both running the latest version of Skype, it will be best if your daughter is connected via wifi rather than celluar 3G.  And she should make sure she has her video turned on and can see her own video in her picture-in-picture.

 




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
Community Ambassador icon
Kudos: 916
Posts: 12934
Registered: 27-06-2011
Message 2 of 34 (167,198 Views)

Re: Can't see other person

Until a few days ago I could see other people's video, but recently they can see me and I can not see them. I didn't change anything in my settings to create the problem. What I am supposed to do?

Bobby007
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 02-03-2012
Message 3 of 34 (167,167 Views)

Re: Can't see other person

What version are Skype are you running?  Click on Help > About Skype for the specific version number.

 

What version of Windows?

 

Do you have the problem with multiple contacts, or just one?

 

What do you see when you can't see their video but they can see you?  Can you see your own video in your picture-in-picture?




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
Community Ambassador icon
Kudos: 916
Posts: 12934
Registered: 27-06-2011
Message 4 of 34 (167,159 Views)

Re: Can't see other person

I've got the latest version of Skype and I am on Windows 7. A few days ago I could see both wideo from my webcam and the other person. Now, I can still see my video and the other persons can still see it but I see only their profile picture, not video. This happens with multiple contacts.

Bobby007
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 02-03-2012
Message 5 of 34 (167,156 Views)

Re: Can't see other person

"The latest version" doesn't answer the question.  What version number?  If it's not too much trouble, click on Help > About Skype for that number.

 

In any case, if you're seeing their profile picture the chances are the problem is at the other end rather than at yours.    Are those same contacts able to send video to others besides you?

 

Are they seeing their own video in their picture-in-picture when on a call with you?

 

Next time when you're on a call and experiencing the problem, click on Call > Call Technical Info.  Copy and paste the results here.  That may shed some light on where the problem lies.




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
Community Ambassador icon
Kudos: 916
Posts: 12934
Registered: 27-06-2011
Message 6 of 34 (167,150 Views)

Re: Can't see other person

My Skype version is 5.8.0.156

They can see their video in PIP when on call with me, I didn't ask how it is when talking to someone else. First time when it happened talking to my daughter a few days ago I asked her to log on MSN Messenger and we could both see each other, but their sound quality was poor so we went back to Skype to talk although I couldn't see her.

Bobby007
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 02-03-2012
Message 7 of 34 (167,124 Views)

Re: Can't see other person

ok so i am having the same problem

 

i can call fine 

people can see and here me fine 

but i can only see a bad wuality picture and the sound is all juttery . not cool.

a few days ago it was all fine not sure what i can do for this?

paddy-y
Novel Tourist
Kudos: 0
Posts: 1
Registered: 05-05-2012
Message 8 of 34 (165,890 Views)

Re: Can't see other person

What version of Skype do you have installed?  Click on Help > About Skype for the specific version number.

 

Do you have an nVidia display adapter?




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
Community Ambassador icon
Kudos: 916
Posts: 12934
Registered: 27-06-2011
Message 9 of 34 (165,870 Views)

Re: Can't see other person

I have the same problem.
My skype version is 5.9.0.123
The other person can see me perfect.
She can see herself in her camera BUT i cant see her. Everything was perfect some days before.

Here is the call technical info:

Basic
Conversation ObjectId=25746
Conversation identity=***
Status=3
Premium Status=0
Host=###
InVol=22
OutVol=65
ParticipantCount=2
BW (avg/60sec): upload=14 kBps
BW (avg/60sec): download=2 kBps

###
Identity=###
Status=7
Video Status=4
Problems=
Video debug (6693515)=; media = 0; status = 4; error =

***
Identity=***
ObjID=6693453
Codec=SILK_V3
Jitter=20
Sample rates=e-24000, d-16000
Packet loss=0.2% (36)
Send packet loss=0.0%/0.0%
Recv packet loss=0.4%/0.7%
Roundtrip=161 ms
NBM=audio 5000 / 20 ms  video 19110 corr 0%
SessionOut=UDP (27650 packets)
SessionIn=UDP (23035 packets)
Relays=0
UDP status=local:Good remote:Good
CPU usage=57.8% 43.8% hicc:22
Remote UI version=0/5.8.0.158/259/
Video capture=Res: 160x120, Color: 32595559, CamFPS: 21, ReqFPS: 30, HwEnc: 0, Power: 1, QTokens: 1001
video send stream 0 (l)=ID: 0, Type: 0/0, Res: 160x120, Codec: H264 (100/30), FPS 4, Speed: 15/1, Bitrate: 78/153, TargetFPS: 6/6, CPU: 71, CpuFPS: 57/7, ReceiverFPS: 115/0/0, Mtu: 1340
video send stream 1=not started.
video send stream 2=not started.
video send stream 3=not started.
video send stream 4=not started.
Status=7
Video Status=0
Problems=
Video debug (6693483)=; media = 0; status = 9; error =


Any ideas?

P.S.
Everytime when i start skype this message confirm to me from Adobe Flash Player
Error #2044: Unhandled StatusEvent:. level=error, code=
And i press Dismiss All


Is there any connection? I had this message and before but i didnt had any problems.

Edko
Novel Tourist
Kudos: 0
Posts: 1
Registered: 21-06-2012
Message 10 of 34 (162,256 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling