Can't find my contact after signing in

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Can't find my contact after signing in

[ Edited ]

Hi,

 

I am unable to sign in to my screen with all my contacts and such. I can sign into my account to see my billing and services etc., however, when I want to make a call (I use skype for landlines) and open the software, it wants me to sign in. I have already reset the password to now avail.....keep getting skype cannot connect. Appreciate any help.

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hockeyguy
Casual Adventurer

images.message_type_solution.altAccepted Solution

So, Mc Afee had expired and so I uninstalled it...needless to saySkype started right up on my PC. You were right that something on my PC was interfering...thank you very much!

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hockeyguy
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Message 1 of 18 (6,519 Views)

Re: sign in

What Firewall and Antivirus applications are installed on your computer?

ruwim
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Message 2 of 18 (6,488 Views)

Re: sign in

well, I am really not runing anything except what comes from my isp. my router does have some firewall protection and I have Mc Afree installed, however, believe it is expired....strangely, this has never been an issue before.

hockeyguy
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Message 3 of 18 (6,485 Views)

Re: sign in

You need to configure McAfee’s Firewall to allow Skype traffic or completely disable it.

 

https://community.mcafee.com/thread/37324

 

ruwim
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Message 4 of 18 (6,481 Views)

Re: sign in

So I followed the instructions and most of those settings were already in place, however, I still cannot sign in....Interestingly when I retarted, I had to use my sign in and password to get back here but I can't pul up my make calls screen....any other ideas?

hockeyguy
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Registered: 25-06-2012
Message 5 of 18 (6,470 Views)

Re: sign in

You can try to reset all Skype settings.

 

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Restart Skype.

 

N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

ruwim
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Message 6 of 18 (6,466 Views)

Re: sign in

Yup, no good either. I can sign in here and on my mobile phone but not on my computer with windows 7. I actually uninstalled skype and reinstalled to no avail. My computer skillset is low and I really don't know what I am doing...is there paid phone support available do u know? I really do appreciate your help.

hockeyguy
Casual Adventurer
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Registered: 25-06-2012
Message 7 of 18 (6,462 Views)

Re: sign in

So, Mc Afee had expired and so I uninstalled it...needless to saySkype started right up on my PC. You were right that something on my PC was interfering...thank you very much!

hockeyguy
Casual Adventurer
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Posts: 5
Registered: 25-06-2012
Message 8 of 18 (6,450 Views)

Re: sign in

I am also having problems.  I can sign in but then my contacts appear on the left, but I get the message that Skype is unavailable.  Each time I try to enter a new contact (and I have checked for proper spelling and all) Skype tells me there is no such person.  What do I do now?

TomMke414
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Registered: 02-03-2012
Message 9 of 18 (5,247 Views)

Re: sign in

I am having the same issue... I try to enter my user name n password... but I get a message stating that I can not get connected... what to do, like this is my first time using skype n it is very complicated compared to other video calling sites.

drprprincess
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Registered: 26-06-2012
Message 10 of 18 (5,218 Views)
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