Can not install

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
This topic has been archived.
To keep discussions in the Skype Community relevant we archive topics that haven't seen activity in the past 6 months. Read more about about archiving
Reply
Accepted Solution

Can not install

I had Skype installed & working, then received update a few days ago that automatically installed. It got half way through then stopped with message that said it could not complete installation because I did not have Admin. privileges. I DO! and it was working up to that point. From that point on it no longer worked. I tried to reinstall it but it would not. I uninstalled everything and tried a clean install. I now get the message: "The installer has insufficent privileges to access this directory C:\Programdata\Microsoft\Windows\Start menu\Programs\Skype and says to log on as Administrator. I already am. I am the Administrator & have no problems installing any other software.

donfisher052
Casual Adventurer
Kudos: 0
Posts: 11
Registered: 11-10-2011
Message 1 of 17 (1,776 Views)

Re: Can not install

This may help you:

 

answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/cannot-install-any-new-programs-start-menu-has/8aa1eb74-532c-42de-8b99-bde8c7d43270

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6354
Posts: 45753
Registered: 27-06-2011
Message 2 of 17 (1,668 Views)

Re: Can not install

Tried the link...copied the instructions and did what it said...rebooted. Still will not install. Still get the same message as before.

donfisher052
Casual Adventurer
Kudos: 0
Posts: 11
Registered: 11-10-2011
Message 3 of 17 (1,640 Views)

Re: Can not install

What Antivirus or other security software do you have installed on your computer? Perhaps you can temporary disable your antivirus and try to install again.
ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6354
Posts: 45753
Registered: 27-06-2011
Message 4 of 17 (1,631 Views)

Re: Can not install

I'm running AVG, the full version. Turned it off & tried the install. Still no go. Same message.

donfisher052
Casual Adventurer
Kudos: 0
Posts: 11
Registered: 11-10-2011
Message 5 of 17 (1,621 Views)

Re: Can not install

If you go to this folder: C:\Programdata\Microsoft\Windows\Start menu\Programs\Skype, what do you see there? Is there a file named Skype and with type Shortcut? If you go to the folder: C:\Program Files\Skype\Phone (replace Program Files with Program Files (x86) if your Windows is 64 bit), can you see there file named Skype.exe?
ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6354
Posts: 45753
Registered: 27-06-2011
Message 6 of 17 (1,613 Views)

Re: Can not install

There is NO Skype in any of these folders. Because I could not get Skype to work ever since it automatically updated itself & even after a reinstall, I uninstalled it & tried a new install. As of now I have no Skype in any folder. That's the problem. I am trying a new install & it won't let me.

BTW, I'm running Windows 7 x64.

donfisher052
Casual Adventurer
Kudos: 0
Posts: 11
Registered: 11-10-2011
Message 7 of 17 (1,607 Views)

Re: Can not install

Make sure that you can see hidden files and folders (see this: forums.majorgeeks.com/showthread.php?t=74220). Open the directory C:\ProgramData. Can you see there a folder with the name Skype?
ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6354
Posts: 45753
Registered: 27-06-2011
Message 8 of 17 (1,599 Views)

Re: Can not install

Yes. BTW, I had already done that with hidden folders.

donfisher052
Casual Adventurer
Kudos: 0
Posts: 11
Registered: 11-10-2011
Message 9 of 17 (1,587 Views)

Re: Can not install

OK. You should see there one or more subfolders with a very long name and all encapsulated in curl brackets “{}”. Open the one with the most recent date. You should see there a file with the name Skype.msi. Right click on this file and select Install.
ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6354
Posts: 45753
Registered: 27-06-2011
Message 10 of 17 (1,582 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling