Re: Blue screen when calling

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Blue screen when calling

Hello, today i wanted to call my friend but when the call started, i got blue screen after alike 3 secs. Next time again. Next time i realized it happens when i have the skype window active (not minimized) during call or when i hover my cursor over it. So i tried to close it ASAP after starting the call and it worked, we were talking without any problems. I opened a new window (game) and after some time i realized that my friend don't hear me, so i opened task manager, switched to skype and blue screen appeared immediately after i did that. I know i am not the only one with this problem, but i have been searching some forums and didn't find any solution, i have the newest version and newest graphics card drivers and i am reinstalling Skype right now.

 

My system specs:

Windows XP SP2

AMD Athlon 64 3700+ 2.2GHz (single core)

2gb RAM

Radeon HD4650 (1gb)

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Hyperion
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Message 1 of 19 (2,350 Views)

Re: Blue screen when calling

Reinstall fixed nothing, crashed immetiatelly after i accepted my friend's call
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Hyperion
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Message 2 of 19 (2,169 Views)

Re: Blue screen when calling

Try to update your Windows XP to SP3.

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ruwim
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Message 3 of 19 (2,165 Views)

Re: Blue screen when calling

Oh no i made a mistake- i don't have SP2, i have 2002 version and SP3 installed, sorry
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Hyperion
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Message 4 of 19 (2,160 Views)

Re: Blue screen when calling

Open Windows Even Viewer and look for any recent error messages. Both in Applications and in System.

 

support.microsoft.com/kb/308427

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ruwim
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Message 5 of 19 (2,156 Views)

Re: Blue screen when calling

It seems like the crash created an EventLog in system, ID 6005. In applications, there are 2 events from the crash time- Security Center, ID 1800 and gupdate with description (translated): Cannot find ID description of event ( 0 ) in source ( gupdate ). Local computer maybe doesn't have informations of register or files of library DLL with messages needed to show messages from further computer. To gain this description, you can use parameter /AUXSOURCE=flag. Another informations found in help. Part of this event are following informations: Service stopped.
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Hyperion
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Message 6 of 19 (2,144 Views)

Re: Blue screen when calling

This error message is related to Google Update service (gupdate). I don’t know how exactly this should be related to Skype, but maybe has something to do with the Skype toolbar installed in Google Chrome (do you have Chrome?). In any case, it’s best to delete this service. See here how to do this:

 

webtlk.com/2008/11/13/how-to-remove-or-uninstall-googleupdateexe/

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ruwim
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Message 7 of 19 (2,142 Views)

Re: Blue screen when calling

I checked my task manager and didn't find anything starting on G. I'll crash my PC by Skype again and see if there are different messages, i maybe picked the wrong ones
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Hyperion
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Message 8 of 19 (2,137 Views)

Re: Blue screen when calling

Yeah i missed one, 3 messages show up in applications when it crashes- the SecurityCenter, gupdate and IJPLMSVC with ID 1. Description: The service is started.

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Hyperion
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Message 9 of 19 (2,136 Views)

Re: Blue screen when calling

That doesn't mean i fixed it, my Skype is still crashing my PC, help?

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Hyperion
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