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Automatically logs me off, try to log in, I get a Disc I/O error, can't log in

Every once and a while, skype will log me off. I go to log back in, and I receive a Disc I/O error. It tells me to quit skype and try again. When I do this, I either get the same error, or the log in window does not fully load. I have already uninstalled and re-insalled the latest version from the website. I have even done the whole change the skype folder to old_skype, etc. I still get logged off sooner or later in the day, and the cycle repeats itself. The only fix is for me to restart my computer, and then I can log in. But I get logged off within the day.

 

I have Windows 7 Professional with SP1 32 bit, and McAfee Antivirus.

 

Can anyone help me out?

 

Not sure if this is related, but prior to the first time I was automatically logged out, I also lost my contacts. When I logged back in after restarting my computer after installing the latest version, contacts were gone, and they have no returned ever since (aside from the few that have called me that now do appear).

 

Clinton

clint0nwang
Casual Adventurer
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Posts: 6
Registered: 08-09-2012
Message 1 of 11 (794 Views)

Re: Automatically logs me off, try to log in, I get a Disc I/O error, can't log in

uninstall the current NORMAL Skype with Revo (remove all registry entries)

http://www.revouninstaller.com/revo_uninstaller_free_download.html

 

reinstall latest BUSINESS Skype with this link:

http://www.skype.com/go/getskype-msi

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Message 2 of 11 (778 Views)

Re: Automatically logs me off, try to log in, I get a Disc I/O error, can't log in

Tamim,

 

Thank you for your suggestions. I used revo to uninstall completely (using the most thorough option and deleted all associated files) and installed the business Skype. Within a few hours, I was automatically logged off, and when I tried to log back in, I still got the Disc I/O error. I closed skype with task manager and reopen skype, and the login window was weird, only displaying text and no graphics. Closed it again and tried it one more time, still received the I/O error.

 

I restarted my computer and loggined in successfully. Is there anything else I could try?

clint0nwang
Casual Adventurer
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Posts: 6
Registered: 08-09-2012
Message 3 of 11 (743 Views)

Re: Automatically logs me off, try to log in, I get a Disc I/O error, can't log in

What anti-virus application or security suite is installed on your computer?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Registered: 27-09-2011
Message 4 of 11 (735 Views)

Re: Automatically logs me off, try to log in, I get a Disc I/O error, can't log in

Tamim,

 

I have McAfee total protection. Would this effect my Skype?

clint0nwang
Casual Adventurer
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Posts: 6
Registered: 08-09-2012
Message 5 of 11 (728 Views)

Re: Automatically logs me off, try to log in, I get a Disc I/O error, can't log in

Do you have Samsung KIES installed on your computer?

 

try to add skype to McAfee's trusted programs list

 

In McAfeeSecurityCenter >> Web and Email Protectioon >> Firewall >> Internet Connections for Programs >> Program >> Look for Skype >> Make sure it has Full access using the Edit button.

 

you can also try switching Netguard off.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Registered: 27-09-2011
Message 6 of 11 (724 Views)

Re: Automatically logs me off, try to log in, I get a Disc I/O error, can't log in

Tamin,

 

I do not have Samsun KIES.

 

Skype does have full access with McAfee but NetGuard was on so I took it off. Let's see if this works? In the mean time, can you think of anything else?

clint0nwang
Casual Adventurer
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Posts: 6
Registered: 08-09-2012
Message 7 of 11 (697 Views)

Re: Automatically logs me off, try to log in, I get a Disc I/O error, can't log in

[ Edited ]

Go to your SkypeUserName folder in the AppData directory and delete all the lock, db-journal files.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6304
Posts: 32360
Registered: 27-09-2011
Message 8 of 11 (695 Views)

Re: Automatically logs me off, try to log in, I get a Disc I/O error, can't log in

I closed and quit Skype, Deleted all .lock and .db-journal files in my user name folder(nothing else, not even .lck or .repair-journal, etc). i opened Skype and it signed me in automatically. We shall see if I get kicked off! Thanks Tamim, will let you know!
clint0nwang
Casual Adventurer
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Posts: 6
Registered: 08-09-2012
Message 9 of 11 (687 Views)

Re: Automatically logs me off, try to log in, I get a Disc I/O error, can't log in

Tamim, I haven't been logged off or received the Disc i/o error once so far in the past day and a half! Thanks for your help! I'm not sure if it was between making the adjustments in McAfee or the deleting of the lock and db-journal files.

 

My contact list is still gone but I already notified skype and they are working on it. Thanks again!

clint0nwang
Casual Adventurer
Kudos: 0
Posts: 6
Registered: 08-09-2012
Message 10 of 11 (663 Views)
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