APPCRASH on Skype 5.9

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APPCRASH on Skype 5.9

[ Edited ]

Hi im having a APPCRASH and cant even open skype.. tried everything now.. and still cant get it working. using skype alot so really want some help :happy: And yes i would love to download the Beta but i cant.

MattySnaps
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Registered: 02-08-2012
Message 1 of 13 (1,219 Views)

Re: APPCRASH

Got Windows 7 64 bit and tried reinstalling to a earlier version, removing Shared.xml file and renaming the folder Skype to Old_Skype... 

MattySnaps
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Message 2 of 13 (1,217 Views)

Re: APPCRASH

Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 5.9.0.123
Application Timestamp: 4fce1530
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 0002fb12
OS Version: 6.1.7600.2.1.0.256.48
Locale ID: 1030
Additional Information 1: e8ad
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: e8ad
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

MattySnaps
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Registered: 02-08-2012
Message 3 of 13 (1,209 Views)

Re: APPCRASH

[ Edited ]

Do you have any CD visualization programs such as Daemon Tools and Alcohol 120%?

 

Try to re-install the latest version of Skype.

http://download.skype.com/msi/SkypeSetup_5.10.0.116.msi

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Posts: 32360
Registered: 27-09-2011
Message 4 of 13 (1,205 Views)

Re: APPCRASH

Please make sure you have all your windows updates then update skype to 5.10.0.116

If the problem continues, please create log files:
https://support.skype.com/en/faq/FA10949/how-do-i-create-a-log-file

submit logs to skype using jira.skype.com
AvgJoe
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Message 5 of 13 (1,185 Views)

Re: APPCRASH

Well just created the Log now.. just not sure where to send them to and where to submit them to jira.skype.com. Sorry for the trouble

MattySnaps
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Message 6 of 13 (1,154 Views)

Re: APPCRASH

Nevermind just submitted the logs to Jira now :happy: 

MattySnaps
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Posts: 9
Registered: 02-08-2012
Message 7 of 13 (1,150 Views)

Re: APPCRASH

Try to start your Windows in "Safe mode with networking".
- repeatedly tap F8 as you boot. Run Skype.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6518
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Registered: 27-09-2011
Message 8 of 13 (1,141 Views)

Re: APPCRASH

Well didnt work in safe mode either.. what do I do?

MattySnaps
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Posts: 9
Registered: 02-08-2012
Message 9 of 13 (1,101 Views)

Re: APPCRASH

In Safe mode nothing happens when i try opening skype. In the task manager it says skype is running in the processes but not in the applications. This is getting SO wierd

MattySnaps
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Posts: 9
Registered: 02-08-2012
Message 10 of 13 (1,099 Views)
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