Insufficient Skype credit message

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Insufficient Skype credit message

I have a monthly plan where I pay €8.95/month for free unlimited calls to Landlines in 40 countries.
when trying to make such a call I receive a message that I have insufficient Skype credit. I have tested and its working properly from my desktop.
mayashpak
Novel Adventurer
Kudos: 3
Posts: 2
Registered: 27-02-2012
Message 1 of 71 (2,266 Views)

Re: Insufficient Skype credit message

Hi,

 

Thank you very much for pointing out this issue. I will forward it to the product team and they will look into it as soon as possible.

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If answer was helpful please give Kudos and if issue is resolved mark it with solution for other users. Thanks!
peepk
Staff
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Kudos: 31
Posts: 133
Registered: 29-12-2011
Message 2 of 71 (2,259 Views)

Re: Insufficient Skype credit message

Hi,

 

Did you create another account for mobile use or you used the same account then on your desktop?

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Mart
Staff Moderator
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Kudos: 191
Posts: 409
Registered: 07-07-2011
Message 3 of 71 (2,251 Views)

Re: Insufficient Skype credit message

I've got exactly the same problem. I use Unlimited World monthly plan but Skype for Windows Phone does not allow me to make a call. It shows "You have insufficient Skype Credit to make this call, Check your account and try again.".

Thus, I check my account by Skype for Windows Phone. Of course, I know I have zero credit as I always have but it did not show my unlimited world plan either.

 

Hope you guys can solve this problem very soon.

chayasorn_s
Casual Adventurer
Kudos: 5
Posts: 6
Registered: 27-02-2012
Message 4 of 71 (2,229 Views)

Re: Insufficient Skype credit message

Hi,

 

Please can you post your account name you used to log in to Skype on WP?

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Mart
Staff Moderator
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Kudos: 191
Posts: 409
Registered: 07-07-2011
Message 5 of 71 (2,211 Views)

Re: Insufficient Skype credit message

I'm facing the same issue as well. I'm currently on unlimited calls plan but Skype says that I'm having insufficient credits.

Account name: similogic
similoigic
Novel Adventurer
Kudos: 2
Posts: 3
Registered: 27-02-2012
Message 6 of 71 (2,205 Views)

Re: Insufficient Skype credit message

Thank you. Can you also tell me the destination country of your calls?

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Mart
Staff Moderator
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Kudos: 191
Posts: 409
Registered: 07-07-2011
Message 7 of 71 (2,202 Views)

Re: Insufficient Skype credit message

Singapore and my plans are only for Singapore unlimited calls.
similoigic
Novel Adventurer
Kudos: 2
Posts: 3
Registered: 27-02-2012
Message 8 of 71 (2,188 Views)

Re: Insufficient Skype credit message

Thanks a lot. We will investigate this.


I am very sorry for the inconvenience.

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If answer was helpful please give Kudos and if issue is resolved mark it with solution for other users. Thanks!
Mart
Staff Moderator
Staff Moderator icon
Kudos: 191
Posts: 409
Registered: 07-07-2011
Message 9 of 71 (2,182 Views)

Re: Insufficient Skype credit message

I have the same issue with an unlimted US/Canada subscription trying to dial a US number. Desktop client works fine; on the WP7 beta I get the same message as the others about needing to buy credits. (T-Mobile HD7).
wbk
Novel Adventurer
Kudos: 4
Posts: 2
Registered: 27-02-2012
Message 10 of 71 (2,173 Views)
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